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Quality of Services

In recent years Social Security has been developing a quality management policy and implementing specific actions, such as the Lists of Services where the entities develop both the commitment to quality they assume regarding the provision of services and the indicators for evaluating quality and their monitoring.

Similarly, the quality of service provided and continuous improvement in all areas of operation are being promoted. This is tackled by the implementation of quality policies and the application, development and deployment of European quality management model (EFQM) through self-evaluation in each of the Entities, according to the EVAM model, and the implementation of ISO standards, all with the aim of starting up the improvement actions that come out of this processes.

All of this involves developing a strategy of adjustment and anticipation towards change and social demand through technological innovation and the improvement of the service, together with participation from and collaboration with other public and private bodies and implementing services based on simple procedures that are easy to understand.

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