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Since this is telephone-based support and management, the utmost care is taken to ensure the confidentiality of citizens´ personal details and their right to privacy.

The responsibility for maintaining the confidentiality of their details means that all reports and documents are only sent in the name and to the address of the individuals included on the Social Security records. If the specified details do not match those on our databases, a form is sent free of charge to the individual in question, in which, they are able to update them in a simple manner.

Once the identity of the applicant has been ascertained, their request will be dealt with and the relevant documents sent to their address.