Videoatención. Tesorería General de la Seguridad Social

The Social Security General Treasury has implemented a new citizen service channel to carry out simple procedures.

Video assistance is an innovative response to the needs of those citizens who do not have the means of electronic identification or sufficient digital skills to be able to manage these procedures independently.

Through a video call, instant and personalised communication is established between citizens and civil servants, without having to travel to our offices. To provide this service properly, we have created a specialised unit: the Video Assistance Unit (UVA), made up of officials specially trained to assist citizens, with extensive knowledge, skills and communication abilities.

Currently, frequent and common procedures for citizens requiring identification are carried out via video call:

• Obtaining NUSS.
• Communication or amendment of contact details.
• Change of personal data.
• Change of NIE to DNI.

Access to processing by video-call is by appointment, which will be facilitated through the TGSS telephone helpline 901 50 20 50 or 91 541 02 91, following advice from the telephone agent, who will offer citizens all the channels that the TGSS makes available to them to carry out any of the procedures indicated above.

To carry out these procedures by video call, citizens do not need to provide prior documentation, their data is duly protected and access to the appointment is simple. Citizens only need an electronic device, be it a computer, tablet or mobile phone, and an internet connection.

To guide citizens through the process of connecting to the previously arranged appointment, we have a video that details the steps to follow.