Sources of information

The Social Security Administrative Offices and Technical Support Units of the Provincial Offices can offer you personalised guidance about your particular situation and resolve your questions and problems. The Technical Support Units are also available through the TGSS Telephone Support Service on 901 50 20 50.

Courses

The TGSS organises information and training courses for users. They are intended for users who will regularly use RED  Direct. They cover the areas of Contributions, Affiliation and Medical Certificates for |TD.

If |you are interested in any of these courses, please contact the Telephone Support Service.

Other documentation

Other documentation that you can obtain is:

• RED  News: This is a newsletter whose aim is to inform users of all new functionality introduced into the System, resolve doubts, offer general information on topics that affect users and possible general problems, etc.
  
  
• FAQs: Answers to the questions most commonly asked by users of  RED  Direct.
  
  
• Manuals: Manuals containing general information on  RED Direct.
  

Social Security Website

Where you can access all kinds of information on RED  Direct and digital certificates, as well as get hold of manuals, forms, |etc. .