Civil Servants

It is the public system for the recognition and payment of pensions to civil servants and their dependants who have made contributions throughout their working lives to the State Civil Service Pension Scheme, via deductions made from the “Civil Service Pension Contribution”.

The necessary information and the amounts of the contributions, broken down by contribution group and year, can be found in the section ”Contributions and Liabilities”.

Since 1 January 2011, newly recruited civil servants have been automatically enrolled in and contribute to the Social Security General Scheme, which is the scheme through which they will accrue entitlement to their retirement pension and to those of their dependants.

• Regulation: Third Additional Provision. Royal Legislative Decree 8/2015. 30.10. Consolidated Text of the General Social Security Act

With effect from 6 October 2020, the State Pension Scheme forms part of the Ministry of Inclusion, Social Security and Migration following the provisional integration of the Sub-Directorate-General for Civil Service Pension Management into the Directorate-General for Social Security Organisation.

• Regulation: Royal Decree 497/2020 of 28 April. Third Additional Provision

The services provided by the State Civil Service Pension Management Scheme continue to be delivered through the Provincial Offices of Economy and Finance.

You can find all the information about them in the “Civil Service Pensions” section.

It is the public body responsible for providing health and social care to civil servants, and it has no authority to recognise or pay civil service pensions.

Information telephone number: 060
Website for online information : https://www.muface.es/
Online portal for administrative procedures: https://sede.muface.gob.es/

It is the public body responsible for providing health and social care to members of the Armed Forces, the Civil Guard, statutory staff of the CNI and personnel of the bodies attached to the Ministry of Defence; it has no powers to assess or pay civil service pensions.

Information telephone number: 900 504 326
Website for online information : https://www.defensa.gob.es/isfas/
Online portal for administrative procedures:  https://sede.isfas.gob.es/

It is the public body responsible for providing health and social care to civil servants working in the justice system, and it has no authority to assess or pay civil service pensions.

Information telephone number: 91 586 03 00
Website for online information : https://www.mugeju.es/
Online portal for administrative procedures: https://sedemugeju.gob.es/

It is responsible for the management and administration of pensions and financial benefits under the various Social Security schemes (with the exception of the State Civil Service Pension Scheme).

Information telephone number: 901 16 65 65 and 91 542 11 76
Website for online information : https://www.seg-social.es/
Online portal for administrative procedures: https://sede.seg-social.gob.es/

It is the body responsible for the registration, enrolment and deregistration of workers who pay contributions to the various Social Security schemes (with the exception of the State Civil Service Pension Scheme) and for issuing workers’ employment history reports .

Information telephone number: 901 50 20 50 and 91 541 02 91
Online information portal : Social Security General Treasury. Social Security | Spanish Government, EU
eOffice for administrative procedures https://sede.seg-social.gob.es

Who does it affect? Recipients of civil service pensions due to retirement or compulsory retirement, disability, and widows’ pensions between 1 January 2016 and 3 February 2021, with two or more children, provided that the mother was not already recognised as having the same entitlement.

How much is it? A percentage of the amount of the pension awarded, based on the number of children.

The financial effects will apply from the date of the event giving rise to the pension, with a maximum retroactive period of four years. (Regulation: Law 47/2003: 26.11. Article 25).

How do I apply? Those wishing to apply must submit the relevant written application, stating the mother’s surname, first name and DNI, and attaching a copy of the Family Register or full birth certificates for the children.

You can find all the relevant information in the “Retirement pensions /General rules and special cases in points (i) and (j)” section, and in the “Pensions for dependants / Widow’s pensions” section.

This allowance replaces the previous Maternity Allowance.

• Who is affected? Pensioners (men or women) receiving a civil service pension due to retirement or compulsory retirement, disability, or as a widow’s pension from 4 February 2021 onwards, with one or more children, provided that the other parent has not already been granted the same entitlement

• How much is it? For 2023, the amount payable will be €30.40 per month per child, up to a maximum of four children.

• How do I apply? Those wishing to apply must submit the relevant written application, stating the surname, first name and DNI of the other parent, and attaching a copy of the Family Book or full birth certificates for the children.

You can find all the relevant information in the “Retirement pensions, General rules and special cases in points i) and j)” section, and in the “Pensions for dependants / Widow’s pensions” section.

This allowance replaces the previous Maternity Allowance.

Who does it affect? To pensioners in the Civil Service Pension Scheme who have retired or been compulsorily retired, with effect from 1 January 2022, for each full year by which they extend their period of active service.

How much is it? You must choose one of the following options:

1. A monthly rate of 4% of your pension for each full year of deferral, or
2. A lump sum, based on full years of contributions, or
3. A combination of both. (This option has not yet been set out in regulations and is therefore not currently available).

How do I apply? Those wishing to do so must indicate their chosen option on their retirement application submitted to the relevant retirement body of the ministry or organisation where they were employed.

Should you fail to indicate your choice at that time, this Directorate-General will write to you asking you to exercise the aforementioned right of choice as soon as it receives the documentation from your ministry or agency recognising your retirement pension.

You can find all the relevant information in that section. - “Retirement pensions / General rules and special cases, point b)”.

Lifting of the ban on granting new orphan’s pensions to orphans over the age of twenty-one who are not disabled, in accordance with current legislation in force on 31 December 1984 or under special wartime legislation. (In force since 21 October 2022).

Where is it regulated? In the sole repealing provision, paragraph 2 of Law 20/2022 of 19 October on Democratic Memory, which came into force on 21 October 2022. ORPHANS’ PENSIONS.

Who does it affect? To those interested who meet the eligibility criteria for orphans’ pensions under the former Civil Service Pensions legislation and for war pensions, in particular those provided for in Article 59 of the TRLCPE.

How do I apply? Introducing the official forms:

• Electronically. If you have an eDNI or an electronic certificate, via the Civil Service Pensions Management eOffice.

• By post. In writing or by downloading the official form from the ”Applications and Procedures” section and selecting the form entitled “Application for a family pension for civil servants who retired or died before 1/1/1985” (pdf) Application for a family pension arising from the Civil War (pdf). You can find our Civil Service Pensions Management offices in the Addresses and Telephone Numbers” section.

• In person. If you would prefer to submit your application in person at our offices, you will need to make an appointment in advance under the “Services Other procedures” section, where you can select the date and time of available appointments from the calendar. This procedure is essential if you are to be seen at the offices.

NO, email is not a valid means of communication under the current Administrative Procedure Act.

You may submit any application or document in any of these three ways.

1. Electronically. If you have an eDNI or an electronic certificate, via the Civil Service e-Office, under the section: “Online application for benefits” and selecting the relevant “Procedure or process”. If you wish to attach further documentation to a pension or benefit claim that you have already submitted, you should select the option at the bottom of the page labelled ”Complete previously submitted claims”.
2. By post. In writing, or by downloading the official form from the “Applications and Procedures” section , or by submitting any outstanding or required documentation, quoting your PENSION NUMBER/FILE NUMBER.
   Once you have completed, dated and signed the letter or official form, you must post it to the address of the Civil Service Pension Management Unit in the province where you live.
   You can find our Civil Service Pension Management offices in the ”Addresses and Telephone Numbers” section.
3. In person. If you would prefer to submit your application in person at our offices, you will need to make an appointment in advance under the “Services Other procedures” section, where you can select the date and time of available appointments from the calendar. This procedure is essential if you are to be seen at the offices.

This Sub-Directorate-General for the Administration of Pension Schemes does not issue any pensioner’s cards or passes.

The benefits and assistance that may be provided on the grounds of age or disability by the various public authorities, as well as by certain public bodies or private companies, can in most cases be obtained by presenting your DNI or, where applicable, the certificate or proof of disability issued by your Autonomous Community.

Should you need to provide a certificate stating the type of pension you receive and/or the amount of the pension, this can be sent to you by post to your home address at any time following your request, or, if you have provided an email address, it can be sent directly to your email.

You can also download these certificates electronically, if you have an eDNI, an electronic certificate or Cl@ve permanente, via the Civil Service Pension Management eOffice, under the section: “Citizens”.

For your convenience, you can save these documents on your mobile phone.

There is also currently what is known as the “Digital Social Card”, which is an information system that records the public social benefits received by citizens – administered by the Central Government, the Autonomous Communities, local authorities and other public bodies – and thus enables them to prove their status as civil service pensioners.

1. If you are the pensioner concerned:
   If you have an eDNI, an electronic certificate or Cl@ve permanente, you can apply online via the Civil Service Pension Management eOffice, under the section: “Citizens”.
   The following documents:
   • Certificates relating to your Civil Service pension
   • Pay slips.
   • The letter regarding the adjustment of your pension (for the last year).
   • The Certificate of Income Tax Withholdings (last year)
     
   • They may request any other document, provided it is included in your file.
     
     
2. If you are NOT the pensioner concerned:
   You are free to exercise your right of access to administrative records and documents, subject to the limitations laid down by law.
   
   Regulation: Royal Decree 1708/2011 of 18 November establishing the Spanish Archives System and regulating the Archives System of the General State Administration and its public bodies, as well as the rules governing access to them.
   
   You can submit your application in one of the following three ways:
• • Electronically. If you have an eDNI or an electronic certificate, via the Civil Service Pension Management online portal, under the section: “General-purpose form”.

  • By post. In writing or by downloading the official form from the ”Applications and Procedures” section: Application to access to the Civil Service Pension Archive.
    You can find our Civil Service Pension Management offices in the ”Addresses and Telephone Numbers” section.

  • In person. If you would prefer to submit your application in person at our offices, you will need to make an appointment in advance under the “Services Other procedures” section, where you can select the date and time of available appointments from the calendar. This procedure is essential if you are to be seen at the offices.

Pensions and civil service benefits are paid from the 25th of each month, except in December, when payment is brought forward.

• Regulation: Article 5.2. Royal Decree 227/1981. 23.01

In December, together with that month’s instalment.

• Regulation: Article 22(2)(a). Royal Legislative Decree 670/1987. 30. 04. Consolidated Text of the Law on State Pensions.

14 payments. In addition to the twelve ordinary monthly payments, two extraordinary monthly payments will be made in June and December, bearing in mind that the first extraordinary payment will be paid on a pro rata basis, at a rate of one-sixth for each month elapsed from the month in which the pension begins to be paid.

• Regulation: Article 22(2)(c). Royal Legislative Decree 670/1987. 30. 04. Consolidated Text of the Law on State Pensions.

Any change to your bank details must be made in writing or via a form in which you provide your new account details. Once the application has been submitted, the change will, as a general rule, take effect from the following month.

You can apply in one of these three ways:

• Electronically. If you have an eDNI or an electronic certificate, via the Civil Service Pension Management online portal, under the section: “Amendment of civil service pension details”.

• By post. In writing, or by downloading the official form from the “Applications and Procedures “section and selecting the form titled “Direct Debit Application”.
  Once you have completed, dated and signed the letter or official form, you must post it to the address of the Civil Service Pension Management Unit in the province where you live.
  You can find our Civil Service Pension Management offices in the ”Addresses and Telephone Numbers” section.

• In person. If you would prefer to submit your application in person at our offices, you will need to make an appointment in advance under the “Services Other procedures” section, where you can select the date and time of available appointments from the calendar. This procedure is essential if you are to be seen at the offices.

The most common reason is that the bank has returned the transfer or is experiencing a delay in crediting the money to your account.

1. You should contact your bank to ask them to confirm whether the transfer has been received by the bank. (Payments are usually received by the bank from the 25th of each month onwards).
2. If your bank tells you that it has not received the transfer, you should contact Civil Service Pension Management on the following enquiry number: 900 50 30 55, to find out about the payment.

Any change of address or contact details for notification purposes must be made in writing, stating your new details.

You can apply in one of these three ways.

• Electronically. If you have an eDNI or an electronic certificate, via the Civil Service Pension Management online portal, under the section: “Amendment of civil service pension details”.

• By post. In writing, or by downloading the official form from the “Applications and Procedures “section and selecting the form titled “Direct Debit Application”.
  Once you have completed, dated and signed the letter or official form, you must post it to the address of the Civil Service Pension Management Unit in the province where you live.
  You can find our Civil Service Pension Management offices in the ”Addresses and Telephone Numbers” section.

• In person. If you would prefer to submit your application in person at our offices, you will need to make an appointment in advance under the “Services Other procedures” section, where you can select the date and time of available appointments from the calendar. This procedure is essential if you are to be seen at the offices.

1. You must check all personal and family details that are taken into account for tax purposes in order to claim the income tax allowance:

• Pension amount
• Number of payments to be received during the year
• Date of birth
• Family circumstances
• Degree of disability
• Number of dependent children
• Number of dependent ascendants
• Tax deductions for compensatory pension payments or maintenance payments
• Payments for the purchase or renovation of the main residence
• Shared contribution (two pensions from different payers)

2. If there are any changes to this information, you can report them using Form 145, “Communication of details to the payer”, in any of these three ways.

• Electronically. If you have an eDNI or an electronic certificate, via the Civil Service Pension Management online portal, under the section: “Communication of data for calculating withholdings for personal income tax purposes”.
• By post. In writing, or by downloading the official form from the “Applications and Procedures” section and selecting “Form 145. “Communication of data to the payer for personal income tax purposes”.
  Once you have completed, dated and signed the letter or official form, you must post it to the address of the Civil Service Pension Management Unit in the province where you live. You can find our Civil Service Pension Management offices under “Addresses and Telephone Numbers”.
• In person. If you would prefer to submit your application in person at our offices, you will need to make an appointment in advance under the “Services Other procedures” section, where you can select the date and time of available appointments from the calendar. This procedure is essential if you are to be seen at the offices.

It could be down to one of these reasons. Check whether this applies to you.

At the start of the year:

• This is usually because you had started receiving your pension in any month of the previous year and either no income tax was deducted or the amount deducted was reduced due to the number of months’ pension you received during that tax year.
• It’s due to children. The year in which they turn 25 or reach the age of 3 (there is a special allowance for these children), regardless of the date on which they reach that age. From 1 January, these tax deductions will no longer apply.

At any time of the year:

• A second pension has been granted under the Civil Service Pension Scheme
• You have requested a change of address from Ceuta or Melilla to the mainland
• You have reported a change to your personal details, with effect from 1 January (death or cessation of financial dependence on your spouse or dependent ascendants, children exceeding the income limit, etc.).

You must check all personal and family details that are taken into account for tax purposes in order to claim the income tax allowance:

• Pension amount
• Number of payments to be received during the year
• Date of birth
• Family circumstances
• Degree of disability
• Number of dependent children;
• Number of dependent ascendants
• Tax deductions for compensatory pension payments or maintenance payments
• Payments for the purchase or renovation of the main residence
• Shared contribution (two pensions from different payers)

It may be because your details differ on one of these points.

This only applies if you live abroad and receive a Civil Service pension.

It is an agreement between two states that sets out a series of tax rules to prevent double taxation on the same taxable event. (In this case, the income tax deduction would no longer apply to the Civil Service pension).

You can check which countries have signed the agreement with Spain at https://www.hacienda.gob.es/

You can submit your application to be covered by the double taxation agreement in any of these three ways.

1. Electronically. If you have an eDNI or an electronic certificate, via the Civil Service e-Office, under the section: “Online application for benefits” and selecting the first “Procedure or process” entitled “Amendment of civil service pension details”. (Under the heading: “Other amendments/Comments”.
2. By post. In writing, or by downloading the official form from the “Applications and Procedures” section and selecting the form entitled “Application to amend personal details”.
   Once you have completed, dated and signed the letter or official form, you must post it to the address of the Civil Service Pension Management Unit in the province where you live. You can find our Civil Service Pension Management offices under “Addresses and Telephone Numbers”.
3. In person. If you would prefer to submit your application in person at our offices, you will need to make an appointment in advance under the “Services Other procedures” section, where you can select the date and time of available appointments from the calendar. This procedure is essential if you are to be seen at the offices.

The application must be made in writing, stating the percentage of the voluntary income tax deduction you wish to have applied.

You can apply in one of these three ways.

• Electronically. If you have an eDNI or an electronic certificate, via the Civil Service Pension Management online portal, under the section: “Amendment to civil service pension data”, (Under the heading: Application for a voluntary increase in personal income tax)”.

• By post. In writing, or by downloading the official form from the “Applications and Procedures” section and selecting the form entitled “Amendment to pension details”. Under the heading: Application for a voluntary increase in personal income tax”.
  Once you have completed, dated and signed the letter or official form, you must post it to the address of the Civil Service Pension Management Unit in the province where you live.
  You can find our Civil Service Pension Management offices in the ”Addresses and Telephone Numbers” section.

• In person. If you would prefer to submit your application in person at our offices, you will need to make an appointment in advance under the “Services Other procedures” section, where you can select the date and time of available appointments from the calendar. This procedure is essential if you are to be seen at the offices.

What do I need to do to notify you, for the purposes of personal income tax relief, of any changes to my family circumstances, degree of disability, number of children or parents, payments of compensatory maintenance to a former spouse or child maintenance, or payments for the renovation or purchase of my main residence?

The application must be made in writing or using Form 145, in which you provide your new details for tax purposes.

You can apply in one of these three ways.

• Electronically. If you have an eDNI or an electronic certificate, via the Civil Service Pension Management online portal, under the section: “Communication of data for calculating withholdings for personal income tax purposes”.
• By post. In writing, or by downloading the official form from the “Applications and Procedures” section and selecting “Form 145. “Communication of data to the payer for personal income tax purposes”.
  Once you have completed, dated and signed the letter or official form, you must post it to the address of the Civil Service Pension Management Unit in the province where you live. You can find our Civil Service Pension Management offices under “Addresses and Telephone Numbers”.
• In person. If you would prefer to submit your application in person at our offices, you will need to make an appointment in advance under the “Services Other procedures” section, where you can select the date and time of available appointments from the calendar. This procedure is essential if you are to be seen at the offices.

1. If the deceased civil servant was on active service: Relatives may apply directly for the relevant Widow’s, Orphan’s and, in the absence of these, Parents’ pensions.
2. If the deceased civil servant was already in receipt of a pension. Death records in Spain are usually provided by the Civil Registries.
   In such cases, payment is made automatically into the deceased pensioner’s bank account:
   • Of the full monthly payment following death
   • Of the proportionate share of the special payment that would have been generated

Relatives may apply for the relevant widow’s, orphan’s or parents’ pensions in any of the following ways:

• Electronically. If you have an eDNI or an electronic certificate, via the Civil Service Pension Management online portal, under the section: “Online application for benefits. Application for a Widow’s, Orphan’s or Parents’ Pension”’.

• By post. In writing, or by downloading the official form from the”Applications and Procedures” section and selecting the form entitled “Application for a Widow’s, Orphan’s or Parents’ Pension”.
  Once you have completed, dated and signed the letter or official form, you must post it to the address of the Civil Service Pension Management Unit in the province where you live.
  You can find our Civil Service Pension Management offices in the ”Addresses and Telephone Numbers” section.

• In person. If you would prefer to submit your application in person at our offices, you will need to make an appointment in advance under the “Services Other procedures” section, where you can select the date and time of available appointments from the calendar. 

1. Civil service pensions cannot be waived. They may not be the subject of assignments, agreements or contracts of any kind, and shall arise, be transferred and be terminated solely on the grounds specified by law.
   
   
2. Civil service pensions are not subject to a limitation period, and entitlement to them may be claimed at any time.

Regulation: Articles 6 and 7. Royal Legislative Decree 670/1987. 30.04. Consolidated Text of the Law on State Pensions.

Pensioners living abroad must provide proof of life in order to continue receiving their pension, by means of the relevant life certificate issued by the Spanish consulate or embassy, which must be sent to this Directorate-General within the first quarter of each year.

(The Consular Certificate of Life must have been issued between 1 January and 31 March).

Regulation: Royal Decree 1103/2014. 26.12. Article 10.

If, as a resident of a foreign country, you wish to return to live in Spain, in order to avoid the annual life check you must:

• Please provide your address in Spain. You can use Form M, “Amendment of Civil Service Pension Details”, which can be found in the “Applications and procedures section.
• Please submit a certificate of residence, dated within the last year.
• Please submit the Certificate of Deregistration from the Consular Register, bearing the current date.

If, on the other hand, you wish to live in a foreign country, please be aware that you would be subject to the annual proof of life check described above and that, to this end, you must:

• Please send us a recently issued Consular Certificate of Life.
• Provide your address abroad. You can use Form M, “Amendment of Civil Service Pension Details”, which can be found in the “Applications and Procedures“ section.

• Please submit Form PE, “Bank Payments Abroad”, which you will find in the “Applications and Procedures” section, if you wish to have your pension paid directly into a bank account in your country of residence.

For 2023, following the general 8.5% pension increase, the figure is:

You can find all the information in the “Pensioners/Maximum limit” section.

As a general rule, civil servants will be classified under, and will make contributions towards, one of the following schemes in order to accrue entitlement to their future retirement pension and to provide for their dependants:

Exception: staff covered by the Civil Service Pension Scheme as at 31 December 2010 who, after that date and without any interruption, join, regardless of the route of entry, or rejoin another corps which, on that date, had resulted in their inclusion in the Civil Service Pension Scheme, shall continue to be covered by that scheme.

In the event of incorrect classification, it is the bodies responsible for personnel matters at the organisation to which the civil servant is assigned that are responsible for verifying and ensuring their correct classification.

In the Enquiries box you can ask any questions you may have regarding this matter.

For the purposes of incorporating years of contributions under the Civil Service Pension Scheme into Social Security pensions, pursuant to the reciprocal calculation of contributions between Social Security schemes, the person concerned must request a certificate of service to the State, which shall be issued on the official Form CS by the personnel department of the ministerial department or Autonomous Community where the civil servant was last posted.

• Regulation: Royal Decree 691/1991 of 12 April. It should be noted that the period of contributions made under any other social security scheme does not appear on the Certificate of Service, but rather on the Employment History Report.

The relevant authority is the Social Security General Treasury, and the document to be requested is called the Employment History Report.

You can contact the Social Security General Treasury at:

• You can obtain your report from Importass, the Treasury’s portal
• Enquiry numbers: 901 50 20 50 and 91 541 02 91

It should be noted that the period of contributions under the Civil Service Pension Scheme is not included in this report, but is set out in the certificate of service to the State.

Who do I apply to for retirement?

You should contact the Personnel Department of the Ministry or Autonomous Community to which you are assigned and request the relevant retirement or early retirement form.

Who decides on retirement?

The personnel department of your Ministry or Autonomous Community is responsible for deciding on retirement or early retirement.

How is my pension recognised?

The retirement department of your Ministry or Autonomous Community will forward all the documentation required to grant your retirement or early retirement pension to this Sub-Directorate-General for Civil Service Pension Management.

When will Civil Service Pension Management get in touch with me?

The Sub-Directorate-General for Civil Service Pension Management will send you:

1. By post: a letter titled “Notice of Commencement of Proceedings”. This is an information letter to inform you of the date on which your pension application was received and the timeframes for a decision to be made.
2. Notification by text message or email: once your pension has been decided, you will be sent a message informing you that a decision notice is available, which you can access online via the Civil Service Pension Management e-Office, under the section “My notifications/my communications”, provided you have previously registered for this service using your eDNI or your electronic certificate.
3. By registered post: if you have not signed up for the electronic notification service, you will receive the decision on your Civil Service pension and the first payslip of the month at your home address a few days later. In addition, every year you will receive the following at your home address at the end of:

• • January: the letter regarding the annual pension increase.
  • February: the Certificate of Income Tax Withholdings, for filing your tax return.

Civil service pensions fall within the scope of the EU Regulations on the coordination of social security systems between Member States. (These are the Member States of the European Union, the European Economic Area, Switzerland, the United Kingdom of Great Britain and Northern Ireland, and, under bilateral agreements, Japan and Senegal.)

Applications for a pension under the EU Regulations must be submitted to the competent authority in the applicant’s country of residence; in Spain, this is the Sub-Directorate-General for the Administration of Civil Service Pensions.

All the relevant information is available in the section “Civil Service Pensions. EU Regulations”, and applications in the “Applications and Procedures” section.

All the relevant information is available in the section “Pensioners – Incompatibilities”. You can use the Enquiries Box to raise any questions you may have on this matter.

In general, anyone who is or has been:

• A lawful spouse
• Their cohabiting partner
• Former spouses (in cases of legal separation, annulment or divorce) for whom entitlement to a widow’s pension is conditional upon their entitlement, under a settlement agreement and a court order or judgement, to a compensatory allowance, subject to certain exceptions.

The amount of the widow’s pension will be 50% or 25% (in the case of special pensions) of the deceased’s Base Rate.

And from 01.01.2019, the applicable percentage will be 58% or 29% (in the case of special pensions) of the deceased’s Base Rate , provided they meet the established requirements.

You can find all the relevant information in the section on Civil Service Pensions/Pensions for Dependants/Widow’s Pension.

Only where a compensatory pension or compensation has been recognised by a court order or judgement and by a settlement agreement, and which ceases upon the death of the former spouse.

Exceptions:

• Being a victim of sex-based violence at the time of legal separation or divorce, or
• Being over 50 years of age on the date of the deceased’s death, or having children in common from the marriage, provided that the following three requirements are also met:
  • The legal separation or divorce must have taken place before 01.01.2008.
  • No more than 10 years must have elapsed between the date of the legal separation or divorce and the death of the deceased. (Until 01.01.2018).
  • The marriage must have lasted for at least 10 years.

Via the  Enquiries form, you can raise any queries you may have regarding this matter.

The children of the deceased civil servant who are under 21 years of age, as well as those who were totally incapacitated for work before reaching that age or before the date of death.

Children under the age of 21 may defer payment of the orphans’ pension until:

• Those aged 25, if they are not employed in the private sector or are not in work, will earn less than the current minimum wage on an annual basis. (Ex officio).
• A second extension on the grounds of study, provided that, upon reaching the age of 25, the person is still pursuing academic studies. (At the request of a party).

In this case, the extension would run until the first day of the month following the start of the next academic year (generally until the following October).

The amount of the orphans’ pension shall be 25% or 12.5% (in the case of special pensions) of the deceased’s Base Rate, to be divided equally amongst all the children.

You can find all the relevant information in the section on Civil Service Pensions/Pensions forDependants/Orphan’s.

Yes, provided that they were financially dependent on the person whose pension it was at the time of their death and there are no other beneficiaries entitled to that pension (lawful spouse, civil partner, former spouse or children).

The amount of the parents’ pension shall be 15% or 7.5% (in the case of special pensions) of the deceased’s Base Rate, payable to each parent, with no possibility of accumulation in the event of the death or loss of legal capacity of either parent.

All the relevant information is available in the section on Civil Service Pensions / Pensions for Dependants./ Parents’ pension.

You can make an enquiry:

• Via the Civil Service Pension Management eOffice, under the ”Citizens” section. You can log in using your Cl@ve permanente, an electronic certificate or your eDNI.
  To report technical errors, please use the following form:
  https://www.oficinavirtual.pap.hacienda.gob.es/sitios/oficinavirtual/es-ES/Paginas/guiatecnica.aspx
  
• Via the Civil Service Pension Management helpline: 900 50 30 55.

• For general information on civil service pensions and benefits.
• To request information in writing, please use the “Enquiries” section under “Services”.
• To book an appointment at the Civil Service Pensions Offices in your province of residence.
• The Simul@ programme is available to help you calculate your future retirement pension.

Access to information  regarding civil service pensions (without electronic authentication).

The eOffice allows you to check certain details relating to your pension and to submit applications and documents 24 hours a day, 365 days a year.

Access to the CIVIL SERVICE PENSION MANAGEMENT eOFFICE (with electronic authentication).

How to access it:

• With an electronic certificate or an eDNI.
  • https://www.sede.fnmt.gob.es/certificados/persona-fisica/
  • https://www.dnielectronico.es/

• With a Cl@ve permanente as well. For the “Citizens” section only.

• • https://clave.gob.es/

  • https://clasespasivas.gob.es/sitios/sedeclasespasivas/es-ES/Paginas/inicio.aspx

In the Citizens section, you can find the following information:

• Accessing your personal and financial pension details.
• Obtaining payslips for the current pay period and previous pay periods (the last 12 months).
• The Pension Recalculation Notice for the current year.
• The certificate showing personal income tax deductions for the previous year, for the purposes of the income tax return.
• Obtaining official certificates – whether monthly, annual, relating to the type of pension, disability pension or retirement pension due to disability.

In the  “Online application for benefits” section,

• Submit your online applications or official forms.
• Attach documentation to a pension claim that has already been submitted.

eDNI. It is the identity document and digital signature issued by the Directorate-General of Police

For further information on how to obtain an eDNI at their issuing offices, please visit the following link:

https://www.dnielectronico.es/

Digital certificate. It is a digital signature that can be installed in the browser of any electronic device (computer, mobile phone or tablet) to verify the user’s identity online, enabling them to carry out administrative tasks and procedures via these devices.

The National Mint (FNMT) is the certification service provider that offers users various types of electronic certificates, enabling them to identify themselves and carry out procedures securely online.

You can access it via the following link:

https://www.sede.fnmt.gob.es/certificados/persona-fisica/

Cl@ve Permanente. It is an authentication system designed to allow access to electronic services using a personal password.

Information regarding your application can be found at the following link:

https://clave.gob.es/

To report technical errors, please use the following form:

https://www.oficinavirtual.pap.hacienda.gob.es/sitios/oficinavirtual/es-ES/Paginas/guiatecnica.aspx

This notice is to inform you that you have a notification on Civil Service Pension Management (usually a decision) in your Citizen Folder.

Through the Citizen Folder, you can view online the files you have open with the various public bodies and check your personal details.

If you are unable to access the Citizen Folder, the notification regarding Civil Service Pension Management will be sent to your home address by registered post a few days later.

You can also access this notification in the following ways:

• Electronically. If you have an eDNI or a valid electronic certificate, you can access this via the following link on the Civil Service Pension Management eOffice, under the “My notifications/my communications” section, provided you have previously registered for this procedure.

At the top left of that page, you will find a button (link) labelled “Technical support”; please click on it if you are unable to access the notification:

• • List of the most common issues.

• • Minimum requirements to access electronic systems.
  • A customised Incident Report form, which you can fill in to briefly describe the access issue and send by email so that your issue can be resolved.

• By post. A few days after the notice has been issued, if you have been unable to access it electronically, you will receive it by registered post at your home address.

• In person. If you would prefer to collect the notification in person from our offices, you will need to make an APPOINTMENT in advance via the “Appointments: other procedures” section, where you can select the date and time of available appointments from the calendar.

This procedure is essential if you are to be seen at the offices. You can find the addresses of our Civil Service Pension Management offices in the “About Us / Addresses and Telephone Numbers” section.

The appointment system is designed to ensure that members of the public receive timely and appropriate assistance with matters relating to civil service pensions in an organised manner.

You can book your appointment in the following ways:

• If you wish to find out the amount of your future retirement pension: in the “Services. Information prior to retirement” section.
• Whether you wish to submit applications and documents or find out about any other procedures, please access the section ”Services Other procedures”.

The Enquiries Mailbox is available for you to submit your queries in writing on any matter relating to civil service pensions.

Please complete the form provided, and we will reply within a maximum of 5 days to the email address you have provided.