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Portal de la Seguridad social

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Telephone Support Service

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The page you are trying to access is not available in the language you requested. We are sorry for the inconvenience this may cause.
Languages available: Castellano

The page you are trying to access is not available in the language you requested. We are sorry for the inconvenience this may cause.
Languages available: Castellano

Social Security offers a telephone service that enables you to send information and carry out various processes over the phone, eliminating the need to visit the office. It is committed to making sure your questions are answered, providing the information and details requested as quickly as possible and maintaining confidentiality.

In order to maintain the confidentiality of your information, all reports and related documents will only be sent to the name and address that we have on our files.

To help us deal with your query more easily, please have the necessary documentation to hand: DNI (National Identity Document), NAF (Registration Number), CCC (Contribution Account Code) etc.

  • This is a common telephone number for the entire national territory, offering direct and personalised attention from Monday to Friday (excluding public holidays), from 9 a.m. to 8 p.m. uninterruptedly.

  • This specialised support and information service provides:

    • Information relating to the requirements, applications, documents, procedure and formalities necessary for accessing or maintaining the benefits of the Social Security system, as well as the applicable regulations in different cases.

    • Guidance and help regarding use of electronic services available at the Electronic Headquarters and the Social Security website.

    • Specific and particularised information on the processing of files and on the benefits recognised: decision, first payments, revaluation, minimum supplement, incompatibilities and concurrence of pensions, variations and modifications and amounts.

    • Through this service, you can apply for a European Health Card which will be sent by post to the address on file with the Social Security.

    • In addition, information is provided on any Social Security issue related to the management entrusted to the National Social Security Institute.

    • Calls may be recorded for quality and security reasons. Rights of access, rectification, cancellation and opposition may be directed to the General Secretariat of the National Social Security Institute, Padre Damián, 4-6, 28036 Madrid.
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