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Information about the AI assistant for the INSS’s Virtual Reception service

This assistant uses artificial intelligence to chat with you in a simple and natural way. Although it is designed to help you, it may make mistakes; we therefore recommend that you check the important information before continuing.
Artificial intelligence does not make decisions about your application, nor does it set priorities or restrict your access to services.
To assist you more effectively and improve the quality of our service, the assistant may store information relating to your enquiry. Your personal data will be processed in accordance with the Social Security’s data protection policy. You can view it and exercise your rights at Ciudadanos.
The assistant can help you book an appointment with the INSS via the online systems. If you’d rather not use the AI assistant, you can also book an appointment via the Personal Details – Book an Appointment Without a Certificate page on the website .
If you need to, the assistant can also direct you to other information or administrative services available on the Online Portal or on the Social Security websites, particularly where it is not necessary to attend a face-to-face or telephone appointment.