Telephone Support Service
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This helpline will be available from Monday to Thursday between 09:00 and 18:00. Fridays between 9:00 h and 14:30. Except public holidays.
It provides information on the following areas:
|RED Authorised person
|Enquiries related to company registration, liquidation and updates.
|Self-employed Workers/Domestic Employees
|Consultations related to self-employed workers and domestic employees.
|Authorised RED Procedure
|For any other type of information, inquiry or problem in the management of the RED system.
|For queries or incidents arising from the installation of the Software.
|Electronic Headquarters, Notifications and Powers of Attorney
|To request information related to the Authorised Network and the services in the E-Office.
|INSS IT Parts
|For problems with temporary disability medical certificates in the RED System or the Direct Settlement System that correspond to the INSS.
|Processing, IVL and other reports
|NUSS/ Change of data
|Assignment of NUSS, communication and change of contact details and change of personal data.
|Request an Employment history report.
|Request TGSS reports.
|Self-employed workers, special agreements, artists, domestic employees and agricultural workers
|General information for self-employed Workers
|General information on Special Agreements
|General information on Artists.
|General information on Domestic Employees
|General information on Agricultural Workers
|Payments, debts, seizures and deferrals
|Payments and debts
|Payment and debt queries
|Payments and deferrals
|Consultations related to payments and deferrals.
|General information on Self-Employed Worker groups and subjects not included in the above options.