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Telephone Support Service

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The page you are trying to access is not available in the language you requested. We are sorry for the inconvenience this may cause.
Languages available: Castellano

The page you are trying to access is not available in the language you requested. We are sorry for the inconvenience this may cause.
Languages available: Castellano

This helpline will be available from Monday to Thursday between 09:00 and 18:00. Fridays between 9:00 h and 14:30. Except public holidays.

It provides information on the following areas:

Option 1 RED Authorised person
1.1 Company enquiry Enquiries related to company registration, liquidation and updates.
1.2 Self-employed Workers/Domestic Employees Consultations related to self-employed workers and domestic employees.
1.3 Authorised RED Procedure For any other type of information, inquiry or problem in the management of the RED system.
1.4 Software Installation For queries or incidents arising from the installation of the Software.
1.5 Electronic Headquarters, Notifications and Powers of Attorney To request information related to the Authorised Network and the services in the E-Office.
1.6 INSS IT Parts For problems with temporary disability medical certificates in the RED System or the Direct Settlement System that correspond to the INSS.
Option 2 Processing, IVL and other reports
2.1 NUSS/ Change of data Assignment of NUSS, communication and change of contact details and change of personal data.
2.2 IVL Request an Employment history report.
2.3 Other reports Request TGSS reports.
Option 3 Self-employed workers, special agreements, artists, domestic employees and agricultural workers
3.1 Self-employed General information for self-employed Workers
3.2 Special Agreements General information on Special Agreements
3.3 Artists General information on Artists.
3.4 Domestic Employees General information on Domestic Employees
3.5 Agricultural workers
General information on Agricultural Workers
Option 4 Payments, debts, seizures and deferrals
4.1 Payments and debts Payment and debt queries
4.2 Payments and deferrals
Consultations related to payments and deferrals.
Option 5 Other queries General information on Self-Employed Worker groups and subjects not included in the above options.
En la siguiente tabla podrá descargarse los siguientes Documentos.
Documentos Download Fecha
Telephone Settings Descargar documento Telephone Settings. The document will open in a new window. Descargar documento Telephone Settings. The document will open in a new window. (PDF,17 KB) 10/10/2016
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