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e-Office Security levels.

Depending on the procedure you wish to carry out, in the e-Office we will ask you to identify yourself with a means that guarantees a certain level of security for your own protection. There are four levels of security classified from 0 to 3. You can see the required level in the padlock-shaped figure next to the name of each electronic service. The lock will be shown open when you identify yourself with a means that guarantees this level of security.


Level 0 No prior identification required

Level 1 Via SMS
PIN code (basic or advanced level)
Cl@ve Permanent (basic or advanced level)
Cl@ve Permanent (advanced level) + enhanced SMS (OTP)
Digital certificate/DNIe

Level 2 PIN key (advanced level)
Cl@ve Permanent (advanced level)
Cl@ve Permanent (advanced level) + enhanced SMS (OTP)
Digital certificate/DNIe
EU Login

Level 3 Cl@ve Permanent (advanced level) + enhanced SMS (OTP)
Digital certificate/DNIe
Services with this level of access require an electronic signature.


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