Procedure for resolving benefit incidents: subsidy incidents, accredited incidents

Through this new service created by the National Institute of Social Security (INSS), your company will receive a file, with the registration design that is included in the appropriate link. This will reflect any modifications that may have occurred in the Institute's short-term benefit (subsidy) databases, identifying the worker concerned, the Contribution Account Code to which it is linked, and the nature of the variation that has occurred.

It must be considered, for the correct interpretation of the information referred, which:

  • Variations produced in the INSS databases will be reported when they alter the existing data in the databases up to that moment.
  • In any event, regardless of the number of variations that may have occurred, consolidated data will be reported at the time of the communication.

In the event of discrepancies between the modifications in the databases communicated through the corresponding file and the existing history in your company, from having received the communication from the INSS and through the email address indicated below, the existence of a potential incident may be brought to the attention of the Institute in order to remedy it without waiting for the beginning of the corresponding instalment settlement period.

Any discrepancy is understood to mean any lack of identity between the data on the company database and that of the INSS that may produce an incident that prevents or alters the recognition and/or payment of a short-term benefit or the liquidation of a worker's Social Security dues, as a result of the lack of homogeneity in the existing information on subsidies between these databases.

The referral of the detected incidents may be made in accordance with the procedure below:


Incidents that occur prior to the start of the deadline for the submission of Social Security payments

The referral of incidents that occur prior to the start of the instalment settlement filing period to the Social Security must be made by email stating: 

  • The main social Reason and the main authorised person.
  • Identification of the worker concerned  No.- NAF 00/0000000000.
  • The nature of the benefit.
  • The Contribution Account Code (CCC) in which the worker is currently registered.

In this regard, it is reported that in each Provincial Directorate of the INSS a specific mailbox has been created, through which incidents relating to Temporary Disability (TD) and Birth and Childcare benefits can be reported. Care of children affected by serious illness and Risk during pregnancy and breastfeeding (in these last two cases when the entity responsible for payment of the benefit is the INSS), concerning employed persons. You can find the list of these addresses in the SUBSIDY MAILBOXES section

Once the incident communicated to the National Social Security Institute has been resolved, the resolution will be reported from these same email addresses.


Incidents that may affect the payment of Social Security instalment settlements through the Direct Settlement System (SLD), once the deadline for payment of the instalments has been initiated (Accredited Incidents)

It is noted first that the only entity responsible for the remediation of incidents is the INSS, regardless of whether the medical leave, if any, has been issued by the Public Health Services or by a Social Security Mutual Society Partner (MCSS), and except in cases where the benefit is paid directly by an MCSS and refers to said payment.

Incident communication can be done via the e-mails listed in the INSS Accredited MAILBOXES section or in person through the INSS’s CAISS.

In the event that the worker concerned is covered by the Social Security Special Scheme of Sea Workers, the communication of the workers shall be made directly to the province where they are resident, using the mailbox that can be found in the ISM Accredited MAILBOXES section.

In general, the Provincial Directorate of the INSS, to which the documentation must be sent in order to remedy the incident, will be the one in which the worker is believed to reside. However, companies wishing to do so may centralise the communication of their incidents, regardless of the residence of the worker or CCC where the worker is registered, in a single Provincial Directorate of the INSS, after communication to the same.

Accredited incident remediation times are reduced to a maximum of 48 hours. Once the incident has been resolved, the INSS will inform the company by email of such an occurrence.

Regardless of the procedure used – e-mail referral or face-to-face accreditation – INSS Provincial Directorates will give preferential solution to the incidents presented within a maximum of 48 hours, adjusting that time limit when necessary so that the settlement of quotas can be presented, if any, before the deadline to be able to pay the instalments.

Where appropriate, the company may provide, or attach to, the appropriate email, in PDF format, the documentation it deems appropriate.

Once the nature of the incident has been verified, the situation of the worker will be regulated and they resolution will be communicated to them by email.

Subsidy Mailboxes

Álava                                                    subsidio.inss-alava.empresas@seg-social.es

Albacete                                             subsidio.inss-albacete.empresas@seg-social.es

Alicante                                              subsidio.inss-alicante.empresas@seg-social.es

Almería                                               subsidio.inss-almeria.empresas@seg-social.es

Ávila                                                     subsidio.inss-avila.empresas@seg-social.es

Badajoz                                               subsidio.inss-badajoz.empresas@seg-social.es

Balearic Islands                                       subsidio.inss-baleares.empresas@seg-social.es

Barcelona                                           subsidio.inss-barcelona.empresas@seg-social.es

Burgos                                                 subsidio.inss-burgos.empresas@seg-social.es

Cáceres                                               subsidio.inss-caceres.empresas@seg-social.es

Cádiz                                                    subsidio.inss-cadiz.empresas@seg-social.es

Castellón                                            subsidio.inss-castellon.empresas@seg-social.es

Ciudad Real                                       subsidio.inss-ciudad-real.empresas@seg-social.es

Córdoba                                             subsidio.inss-cordoba.empresas@seg-social.es

A Coruña                                            subsidio.inss-a-coruna.empresas@seg-social.es

Cuenca                                                subsidio.inss-cuenca.empresas@seg-social.es

Girona                                                 subsidio.inss-girona.empresas@seg-social.es

Granada                                             subsidio.inss-granada.empresas@seg-social.es

Guadalajara                                      subsidio.inss-guadalajara.empresas@seg-social.es

Guipúzcoa                                         subsidio.inss-gipuzkoa.empresas@seg-social.es

Huelva                                                 subsidio.inss-huelva.empresas@seg-social.es

Huesca                                                subsidio.inss-huesca.empresas@seg-social.es

Jaén                                                     subsidio.inss-jaen.empresas@seg-social.es

León                                                     subsidio.inss-leon.empresas@seg-social.es

Lleida                                                   subsidio.inss-lleida.empresas@seg-social.es

Rioja                                                     subsidio.inss-la-rioja.empresas@seg-social.es

Lugo                                                     subsidio.inss-lugo.empresas@seg-social.es

Madrid                                                  subsidio.inss-madrid.empresas@seg-social.es

Málaga                                                subsidio.inss-malaga.empresas@seg-social.es

Murcia                                                 subsidio.inss-murcia.empresas@seg-social.es

Navarre                                               subsidio.inss-navarra.empresas@seg-social.es

Ourense                                             subsidio.inss-ourense.empresas@seg-social.es

Asturias                                              subsidio.inss-asturias.empresas@seg-social.es

Palencia                                              subsidio.inss-palencia.empresas@seg-social.es

Palencia                                              subsidio.inss-palencia.empresas@seg-social.es

Las Palmas                                         subsidio.inss-las-palmas.empresas@seg-social.es

Pontevedra                                       subsidio.inss-pontevedra.empresas@seg-social.es

Salamanca                                         subsidio.inss-salamanca.empresas@seg-social.es

Tenerife                                             subsidio.inss-tenerife.empresas@seg-social.es

Cantabria                                           subsidio.inss-cantabria.empresas@seg-social.es

Segovia                                               subsidio.inss-segovia.empresas@seg-social.es

Seville                                                  subsidio.inss-sevilla.empresas@seg-social.es

Soria                                                     subsidio.inss-soria.empresas@seg-social.es

Tarragona                                          subsidio.inss-tarragona.empresas@seg-social.es

Teruel                                                  subsidio.inss-teruel.empresas@seg-social.es

Toledo                                                 subsidio.inss-toledo.empresas@seg-social.es

Valencia                                              subsidio.inss-valencia.empresas@seg-social.es

Valladolid                                           subsidio.inss-valladolid.empresas@seg-social.es

Vizcaya                                                subsidio.inss-bizkaia.empresas@seg-social.es

Zamora                                               subsidio.inss-zamora.empresas@seg-social.es

Zaragoza                                             subsidio.inss-zaragoza.empresas@seg-social.es

Ceuta                                                   subsidio.inss-ceuta.empresas@seg-social.es

Melilla                                                 subsidio.inss-melilla.empresas@seg-social.es

INSS Accredited Mailboxes

Álava                     acredita.inss-alava.empresas@seg-social.es

Albacete             acredita.inss-albacete.empresas@seg-social.es

Alicante               acredita.inss-alicante.empresas@seg-social.es

Almería                acredita.inss-almeria.empresas@seg-social.es

Ávila                      acredita.inss-avila.empresas@seg-social.es

Badajoz               acredita.inss-badajoz.empresas@seg-social.es

Balearic Islands        acredita.inss-baleares.empresas@seg-social.es

Barcelona           acredita.inss-barcelona.empresas@seg-social.es

Burgos                 acredita.inss-burgos.empresas@seg-social.es

Cáceres               acredita.inss-caceres.empresas@seg-social.es

Cádiz                     acredita.inss-cadiz.empresas@seg-social.es

Castellón             acredita.inss-castellon.empresas@seg-social.es

Ciudad Real        acredita.inss-ciudad-real.empresas@seg-social.es

Córdoba              acredita.inss-cordoba.empresas@seg-social.es

A Coruña             acredita.inss-a-coruna.empresas@seg-social.es

Cuenca                 acredita.inss-cuenca.empresas@seg-social.es

Girona                 acredita.inss-girona.empresas@seg-social.es

Granada              acredita.inss-granada.empresas@seg-social.es

Guadalajara       acredita.inss-guadalajara.empresas@seg-social.es

Guipúzcoa          acredita.inss-gipuzkoa.empresas@seg-social.es

Huelva                 acredita.inss-huelva.empresas@seg-social.es

Huesca                 acredita.inss-huesca.empresas@seg-social.es

Jaén                      acredita.inss-jaen.empresas@seg-social.es

León                      acredita.inss-leon.empresas@seg-social.es

Lleida                    acredita.inss-lleida.empresas@seg-social.es

Rioja                      acredita.inss-la-rioja.empresas@seg-social.es

Lugo                      acredita.inss-lugo.empresas@seg-social.es

Madrid                   acredita.inss-madrid.empresas@seg-social.es

Málaga                 acredita.inss-malaga.empresas@seg-social.es

Murcia                 acredita.inss-murcia.empresas@seg-social.es

Navarra               acredita.inss-navarra.empresas@seg-social.es

Ourense              acredita.inss-ourense.empresas@seg-social.es

Asturias               acredita.inss-asturias.empresas@seg-social.es

Palencia               acredita.inss-palencia.empresas@seg-social.es

Las Palmas          acredita.inss-las-palmas .empresas@seg-social.es

Pontevedra       acredita.inss-pontevedra.empresas@seg-social.es

Salamanca          acredita.inss-salamanca.empresas@seg-social.es

Tenerife              acredita.inss-tenerife.empresas@seg-social.es

Cantabria            acredita.inss-cantabria.empresas@seg-social.es

Segovia                acredita.inss-segovia.empresas@seg-social.es

Seville                   acredita.inss-sevilla.empresas@seg-social.es

Soria                      acredita.inss-soria.empresas@seg-social.es

Tarragona           acredita.inss-tarragona.empresas@seg-social.es

Teruel                   acredita.inss-teruel.empresas@seg-social.es

Toledo                 acredita.inss-toledo.empresas@seg-social.es

Valencia              acredita.inss-valencia.empresas@seg-social.es

Valladolid            acredita.inss-valladolid.empresas@seg-social.es

Vizcaya                acredita.inss-bizkaia.empresas@seg-social.es

Zamora                acredita.inss-zamora.empresas@seg-social.es

Zaragoza             acredita.inss-zaragoza.empresas@seg-social.es

Ceuta                    acredita.inss-ceuta.empresas@seg-social.es

Melilla                 acredita.inss-melilla.empresas@seg-social.es

ISM Accredited Mailboxes

Alicante                               acredita.ism-alacant.empresas@seg-social.es

Almería                               acredita.ism-almeria.empresas@seg-social.es

Balearic Islands                       acredita.ism-baleares.empresas@seg-social.es

Barcelona                           acredita.ism-barcelona.empresas@seg-social.es

Cádiz                                    acredita.ism-cadiz.empresas@seg-social.es

Castellón                            acredita.ism-castello.empresas@seg-social.es

A Coruña                            acredita.ism-a-coruna.empresas@seg-social.es

Guipúzcoa                          acredita.ism-gipuzkoa.empresas@seg-social.es

Huelva                                 acredita.ism-huelva.empresas@seg-social.es

Lugo                                     acredita.ism-lugo.empresas@seg-social.es

Madrid                                acredita.ism-madrid.empresas@seg-social.es

Cartagena                          acredita.ism-cartagena.empresas@seg-social.es

Málaga                                acredita.ism-malaga.empresas@seg-social.es

Asturias                               acredita.ism-asturias.empresas@seg-social.es

Las Palmas                         acredita.ism-las-palmas.empresas@seg-social.es

Pontevedra                       acredita.ism-pontevedra.empresas@seg-social.es

Villagarcia                           acredita.ism-villagarcia.empresas@seg-social.es

Tenerife                              acredita.ism-tenerife.empresas@seg-social.es

Cantabria                            acredita.ism-cantabria.empresas@seg-social.es

Seville                                  acredita.ism-sevilla.empresas@seg-social.es

Tarragona                           acredita.ism-tarragona.empresas@seg-social.es

Valencia                              acredita.ism-valencia.empresas@seg-social.es

Bizkaia                                 acredita.ism-bizkaia.empresas@seg-social.es

Ceuta                                   acredita.ism-ceuta.empresas@seg-social.es

Melilla                                  acredita.ism-melilla.empresas@seg-social.es

 

Central Services         acredita.ism-sscc.empresas@seg-social.es


Complementary Content
${loading}