All cases in which an error is reported as a result of an improper operation of the system or incorrect action by the user.
This includes all errors or incidents that occur when the authorised person carries out any procedure online or in the SEDESS, in the transmission of files through the RED System, or in the responses received through these means.
All cases classified as errors or incidents in the TGSS manuals should be recorded this way. For example, those set out in the document "Direct Settlement System. Error Handling".
Important: If an administrative procedure is necessary to resolve the error, the case must be registered as such. In the event that it has been incorrectly classified as an error/incidence, it will be closed and the need to open the appropriate Request for Action will be reported, as this case requires a different processing procedure.