Contenido principal

During recent years Social Security has adapted to the emergence of new technologies and the increase of online services, with the launch, in March 2002, and later development of its Website http://www.seg-social.es and the constant addition and optimisation of Internet-based services, and has received several acknowledgements and international awards.

The Website is structured around three fundamental axes: Workers, Pensioners and Employers.

It also has a "Forms" section, containing the necessary forms for citizens when dealing with Social Security, and among others, a section where all the relevant information on "Processes and Procedures" is presented in a simple and organised manner.

Citizens can request general information using the "Enquiries / Enquiries Mailbox" section. They can also send suggestions and complaints via the relevant section.

Accessibility

The Website can be consulted in all the official State languages, as well as in English and French. It also meets all accessibility requirements, as certified by the Info-Accessibility Observatory Discapnet, and the TAW Website accessibility Award, granted in 2005, for the effort made to guarantee the access of all users, regardless of whether they have some kind of physical or mental disability.

e-Office

The website includes links to the "e-OFFICE", https://sede.seg-social.gob.es for customer service, through which citizens, companies and partners of the Social Security system can obtain information and access services online that they had been doing in person. Access to the electronic Register has also been added. This allows citizens to electronically submit applications, documents and communications related to the procedures currently available in the e-Office. The RED system services and data transfer for Civil Service departments can also be accessed on the website.

To use these services, in some cases, you need to have a Digital Certificate or electronic DNI, and in other cases you can complete the application without a digital certificate. To do this you need to fill in an application form for the desired report. The information on this form must match that in the Social Security Treasury General database.

Reports requested without a digital certificate will be sent to the address listed in the Social Security database.

If citizens use a Digital Certificate they can access the information directly on the screen and print it using their own printer.

Citizens can also view the information directly on screen by entering the code they receive via SMS, after providing a series of details (Document Number (NIF, Passport no., NIE), Social Security Registration Number, Date of birth, and Mobile phone number).

A digital Certificate authenticates and guarantees the confidentiality of communications between individuals and companies or public institutions over open communication networks. It guarantees that only the individual can access the information and prevents identity theft.

All the information on how to obtain a Digital Certificate is found on our website, in the e-Office / Digital Certificates.

As electronic DNI cards are issued these digital certificates will no longer be necessary, as the e-DNI incorporates a digital certificate. The electronic National Identity Document is the document that proves the personal identity of its owner physically and digitally.

Its main advantage is that, in addition to identifying the user to third parties, it allows for the use of an electronic signature. The new DNI means security, speed, ease of use and the immediate realisation of administrative and business procedures online.

The Personal Services currently available for citizens in the e-Office without a digital certificate, are the following:

• Medical assistance: check eligibility
• Automatic calculation of special agreements
• Make an appointment
• Check the status of report requests
• Contribution bases report
• Report on bases and contributions paid
• Contribution/debt status report for individuals
• Employment history report
• Claims to Mutual Insurance Companies for Work-Related Injuries and OD
• Application for state retirement (TESOL Retirement)
• Application for state benefits for widowhood pension, orphanhood pension and death grant (TESOL Death and Survival)
• European Health Card (EHIC) Application
• Do it yourself: auto-calculator programme for retirement pensions 

The Personal Services currently available in the e-Office for citizens with a digital certificate are:

• Accreditation of self-employed agricultural activity
• Assignment of a Social Security number
• Provisional Substitute Certificate (CPS)
• Make an appointment
• What is happening with my benefit?
• Providing telephone number and email address
• Payment return
• Duplicate of the registration document
• Information regarding IRPF withholdings.
• Sale of Property Information
• Specifically dated employment Affiliation Report
• Contribution bases report
• Report on bases and contributions paid in the financial year selected
• Personal information and address report
• Current worker status report
• Contribution/debt status report for individuals
• Sole Trader Report
• Employment History Report
• Limited Employment History Report
• State retirement: online application for state retirement (TESOL Retirement)
• Maternity and Paternity (TESOL)
• State death and survival: online application for national widowhood, orphanhood and death grant (TESOL Death and Survival)
• Receiving state pensions.
• Pension revaluation
• Monitoring appeals against a decision before the TGSS.
• Application to change contribution basis - Self-Employed Workers
• Application to change an address
• Application for affiliation in the Special Scheme for Self-Employed Workers
• Application for termination of affiliation in the Special Scheme for Self-Employed Workers
• Application to change contribution basis - Special Agreements
• Application for payment by direct debit
• Application for Registration and assignment of a CCC for an individual employer
• Application to correct an Employment History Report
• Application to correct a Contribution Basis Report

The Personal Services currently available for citizens via SMS in the e-Office are the following:

• Accreditation of self-employed agricultural activity
• Duplicate of the Registration Document
• Specifically dated employment Affiliation Report
• Contribution bases report
• Report on bases and contributions paid
• Personal information and address report
• Current worker Status report
• Contribution/debt status report for individuals
• Sole Trader Report
• Employment History Report
• Limited Employment History Report

In addition to these services there are other specific services for companies and professionals, Mutual Societies and Public Institutions. In this last case, the objective is the transfer of information between administrations, so that documentation that they already have in their possession is not requested from citizens.

Law 11/2007, of 22 June, on Citizens' Electronic Access to Public Services, establishes the right of citizens to deal with public administrations online, and correlative to this, the obligation om administrations to adapt their procedures.

Information and communications technology make it possible to bring the Administration into the homes of citizens, or the offices of companies and professionals. It enables them to contact them without queues and delays, valuing their time.

It also provides access to people that have difficulties due to their geographic location, physical conditions of mobility or other factors, taking steps to facilitate, in the same conditions, full integration of these people into public, social, working and cultural life.

We continue to work on content and accessibility in order to reach more citizens every day. We have been pioneers in the use of e-Administration, keeping pace with the times to offer citizens the advantages and possibilities of the information society.