Applications and data communication

• What information should pensioners send to their Managing Body?

  Category: Pensioners and Spanish Pensions > Subject: Pensioners

  The pensioner must communicate any of the following changes to their management body within 30 days of them happening:

  • Changes of address: usual or tax residence.
  • Beginning of work
  • Changes in economic situation: awarding and/or receipt of other benefits or pensions, either national or foreign, or any other type of income.
  • Changes in family situation: marital status, birth, deaths...

  If the pensioner lives abroad, they must also send the certificate of proof of life within the first calendar quarter of each year to prove that they are living abroad so that they can continue to receive his or her pension and avoid having it suspended.

  Likewise, and always before the 1 March each year, pensioners that have been awarded minimum supplements in their pension and who have obtained gross income from work income, capital or other items (above the annual established amount), must expressly declare this income.

  To report these changes, the pensioner can do so through the Social Security e-Office or the Your Social Security Portal, in the "Manage your benefit" section. To do so, you must have a digital certificate, electronic ID or cl@ve. If this is not possible, the pensioner has a series of forms available to them that can be found on this web page. Once the pensioner has completed and signed the form, it can be sent by ordinary mail or presented at any of the Social Security Assistance and Information Centres (CAISS).
  

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• How can the INSS be informed of changes in bank and direct debit?

  Category: Pensioners and Spanish Pensions > Subject: Pensioners

  To report the changes, the pensioner can do so through the Social Security e-Office or through the Your Social Security Portal, in the "Manage your benefit" section. To do so, you must have a digital certificate, electronic ID or cl@ve. If the pensioner does not have any of these means, they can use a form called Changing bank and address details.

  If the pensioner resides abroad, they must complete the bank details by adding the BIC or SWIFT depending on the country of residence.
  

  Once the pensioner has completed and signed the form, it can be sent by ordinary mail or presented at any of the Social Security Assistance and Information Centres (CAISS).
  

   

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• Is it necessary report the death of a pensioner?

  Category: Pensioners and Spanish Pensions > Subject: Pensioners

  The death must be notified in any case, providing the pensioner's death certificate, through the Social Security E-Office ( for which you must have a digital certificate, electronic ID card or cl@ve) or in person at any of the Social Security Attention and Information Centres (CAISS).

  If the pensioner resides abroad, the Provincial Directorate of the INSS that manages his or her pension must be notified of the death, or failing that,  to the Labour Council of the Spanish Embassy of the place of residence.

   

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• How can I get a certificate to prove that I have or have not received a Social Security pension?

  Category: Pensioners and Spanish Pensions > Subject: Pensioners

  • If you have a digital certificate, electronic ID or cl@ve, you can directly obtain the certificate certifying that you receive a pension or, if applicable, that you are not a holder of a public pension through the e-Office service called "Benefit certificates" or through the Your Social Security Portal.

  • If you have none of these, in order to request the certificate proving whether or not they are receiving the Social Security pension, they can use the form known as the "Certificate Application". Once the form is completed and signed, it can be sent by ordinary mail or submitted to any of the Social Security Assistance and Information Centres (CAISS).

  • If you live abroad and do not have a digital certificate, you can obtain the certificate directly from the Provincial Directorate of the INSS that manages your pension.

  
  

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• How can I get information about an application for benefits that I have submitted?

  Category: Pensioners and Spanish Pensions > Subject: Pensioners

  • If you have a digital certificate, electronic ID or cl@ve, you can obtain information directly on the status of your benefit application through the e-Office service called "How is my benefit going?" or through the Your Social Security Portal, in the "Your Details – Formalities" section.

  • If you do not have any of these means, you should contact any of the Social Security Assistance and Information Centres (CAISS) to obtain this information.

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• If I need to apply for a benefit or a variation of an already recognised benefit, how do I apply?

  Category: Pensioners and Spanish Pensions > Subject: Pensioners

  • If you have an electronic certificate or Cl@ve, use the relevant service at the e-Office and sign your application electronically.        

  • If you do not have an electronic certificate or cl@ve, you can use the platform Social Security Applications and Procedures Platform.
  • In the latter case, will ask you to insert a photo, taken on the spot, of your face showing your identity document and you will be able to sign your application on screen.

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• Expiry

  • When does the right to Social Security benefits expire?

    Category: Pensioners and Spanish Pensions > Subject: Pensioners

    The right to receive benefits expires five years from the day following the date on which the causal event took place, not withstanding the fact that the conditions that gave rise to the right to the benefits occur within three months prior to the date on which the corresponding application was submitted.

    Retirement, widowhood, orphanage and family pensions do not expire.

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  • Do Social Security benefits expire?

    Category: Pensioners and Spanish Pensions > Subject: Pensioners

    The right to receive benefits expires a year after not being collected:

    • If they are lump sum pension payments, they expire one year after the day the interested party was notified of the award.
      
      
    • If they are recurrent pension payments, the right to collect each monthly payment expires one year after their respective expiry dates.
      

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  • Earning and payment of pension

    • Do WRI or OD pensions include extra payments?

      Category: Pensioners and Spanish Pensions > Subject: Pensioners

      When pensions result from work-related injuries or occupational disease, the two extra payments in June and November will be distributed in the ordinary monthly payments as these pensions are paid in 12 instalments.

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    • When are the extra payments made?

      Category: Pensioners and Spanish Pensions > Subject: Pensioners

      The due periods will be between:

      • The 1 December and 31 May of the following year, inclusive, for the extra payment in June.
      • Between the 1 June and 30 November, also inclusive, for the extra payment in November.

      A single day of pension payment will be enough to calculate a sixth of the full amount of the relevant extra payment.

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    • Under what circumstances does the settlement of the extra payment take place and how is it calculated?

      Category: Pensioners and Spanish Pensions > Subject: Pensioners

      In the event of cancellation, termination or suspension of a benefit, regardless of the reason, the extra payment will be deemed due on the 1st day of the month in which the termination or suspension is agreed or the reason for the cancellation occurs. 
      
      It will be paid in an amount equal to a sixth for each of the months included between December (extra payment from June) or June (extra payment from November), and the month when the suspension or termination of the pension occurs. Each sixth will be calculated taking the amount of the ordinary pension for the month in which the suspension or cancellation is agreed.

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    • Under what circumstances is a postal order accepted as a way of paying pensions?

      Category: Pensioners and Spanish Pensions > Subject: Pensioners

      Only in those cases where the recipient of the benefit in question does not have any other form or method of collection in their place of residence.

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    • How are pensions paid to holders who have moved away or who are living abroad?

      Category: Pensioners and Spanish Pensions > Subject: Pensioners

      The pension can be paid, at the request of the pension holder, every calendar quarter or six months in arrears, even if it is due monthly and without, in any case whatsoever, generating any interest for the recipient.

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    • When is it necessary to request the payment of a pension due and not received from the INSS?

      Category: Pensioners and Spanish Pensions > Subject: Pensioners

      The request for the pension due and not received will be required whenever a recipient of Social Security benefits dies. The pension will be paid in a different way to the system of paying into a current account or savings book or this if cancelled.
      
      The request will be produced at the request of the lawful party and will be paid, if appropriate, on behalf of the beneficiaries.
      

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    • If I receive a call claiming to be from the Social Security, asking me to install a mobile application to collect a benefit, should I install that application or provide any information?

      Category: Pensioners and Spanish Pensions > Subject: Pensioners

      • No, in no case will our civil service staff contact you to request you install mobile applications for payments between individuals to pay you arrears or to make regular benefit payments.

      • Social Security entities only issue payments by deposit in the bank account provided by you or by issuing a cheque, in the cases provided.

      • If you receive a call of this kind, you can inform us by sending the telephone details, description of the situation and your contact details to our Enquiries Mailbox.

      • IMPORTANT: If you have a benefit claim in process, we may need to contact you to resolve any issues with the delivery or processing of your benefit. In these cases, the civil servant will identify themself and may give you details about the communication sent by you and the date of sending, as a guarantee that it is an official, legitimate request for details.

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    • Can I request a change account number for the pension or benefit via the channel without a digital certificate?

      Category: Pensioners and Spanish Pensions > Subject: Pensioners

      • You can change your benefit payment account directly with your financial institution that collaborates with the Social Security. To do so, you must authorise the financial institution to carry out this procedure and they will manage the change directly with the National Social Security Institute. You will receive an sms or email with the confirmation of the account change.
      • If you do not have electronic means of identification, you can report the change of benefit payment account in the service Modify bank details of the pension payment | Application and social security procedures.
        

      • However, please remember that you can complete this formality with an electronic certificate or Cl@ve, if you have them, or otherwise, represented by a friend or family member with a digital certificate or Cl@ve via this service.
        

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    • If a family member who received a pension has died and the death has already been reported to the INSS, how is the settlement of the outstanding amounts of that pension managed?

      Category: Pensioners and Spanish Pensions > Subject: Pensioners

      • If the death record is processed before the following monthly payment is issued, the settlement shall be paid to the pensioner's bank account: the full pension amount for the month of death (regardless of the day of the month on which the death occurred, the full monthly allowance shall be applicable) and the amount of the sixth parts of the extra payment corresponding to the period from 1 December to the month of death (for deaths up to 31 May) or the period from 1 June to the month of death (for deaths up to 30 November). In this case, you need not carry out any additional procedures with the INSS to receive payment.

      • If the death is recorded after the monthly payment following death is issued, the monthly payment after the month of death will have been unduly paid and a refund for that amount shall be processed. In this case, the heirs must request payment of the settlement of the relevant extra payment. To do so, they must apply for it via the service Benefits due and not received in the event of death | application and social security procedures. 
      • When the relevant payment has not been received as the deceased’s bank account has been cancelled, payment must be requested using the form indicated above.

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    • Personal income tax deductions - Confiscations of the pension

      • What income of the pensioner's is considered to determine the personal income tax rate in the initial recognition of the pension?

        Category: Pensioners and Spanish Pensions > Subject: Pensioners

        The amount of the benefit according to the number of corresponding payments, including extra payments, up until the end of the year, will be taken into account to calculate the pension's annual base, a determinant of the IRPF tax rate.

        
        When the same individual receives benefits abroad and in Spain, both of these will be added together applying the tax regulation relating to the person's residence for tax purposes to the joint annual base.
        

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      • Can the recipient of the pension request the application of a voluntary tax rate for income tax withholding?

        Category: Pensioners and Spanish Pensions > Subject: Pensioners

        Yes, so long as the voluntary rate requested is always greater than the one according to their economic, personal and family situation. You can apply for it through the Social Security e-Office or the Your Social Security Portal, in the "Manage your benefit" section. To do so, you must have a digital certificate, electronic ID or cl@ve.

        If you do not have any of these means, there is a form called "Voluntary increase of personal income tax withholding". Once the form is completed and signed, it can be sent by ordinary mail or submitted to any of the Social Security Assistance and Information Centres(CAISS).

        The voluntary rate requested will at least be applied until the end of the financial year and so long as the right to this percentage is not given up through communication in writing or a higher rate requested for subsequent years, unless there is a variation in the circumstances that determine a higher rate for the applicant voluntarily.
        

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      • What personal income tax characteristics do benefit recipients residing abroad have?

        Category: Pensioners and Spanish Pensions > Subject: Pensioners

        Recipients of benefits living abroad must not indicate their personal and family circumstances, as these will not be taken into consideration for IRPF deduction purposes.

        In addition, any bilateral agreement signed by Spain to avoid double taxation will be taken into account. If there is an agreement, no personal income tax deduction will be made and the regulations provided in each agreement will be in force.

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      • Is it possible to confiscate Social Security system pensions and how much?

        Category: Pensioners and Spanish Pensions > Subject: Pensioners

        Social Security system pensions can be confiscated according to the scale set out in art. 607 of the Code of Civil Procedure, if the amount of the benefit is higher than the SMI  at any time. 

        If the salaries, wages, pensions or payments were taxed with permanent or temporary discounts of a public nature according to fiscal, tax or Social Security law, the net amount received by the entitlement holder, having deducted the above, will be used to govern the amount confiscated.

        The general rule will exclude those cases where the sentence orders the payment of maintenance allowances whenever the obligation for paying them comes directly from the law, including rulings given in annulment, separation or divorce processes on maintenance allowances due to the spouse or children. In these cases, as well as relevant precautionary measure cases, the legal body will determine the amount that can be confiscated.

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      • Is it not possible to confiscate the minimum professional wage?

        Category: Pensioners and Spanish Pensions > Subject: Pensioners

        Generally, it is not possible to confiscate the amount of the pension that does not exceed the current SMI , applying the relevant percentages to be deducted from the amounts that exceed this SMI.

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      • How are the amounts to be confiscated from the pension determined?

        Category: Pensioners and Spanish Pensions > Subject: Pensioners

        Deductions will be made by applying the scale set out in art. 607 of the Code of Civil Procedure.

         

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      • Repayment of unduly received benefits

        • What happens with outstanding debts resulting from the improper collection of benefits, if the pension is cancelled due to the death of the entitlement holder?

          Category: Pensioners and Spanish Pensions > Subject: Pensioners

          The general procedure will be followed, as a result of which it will have to be declared by a decision or agreement with the competent body, reviewing any acts in which this might have been previously declared, communicating the return to those people obliged to pay and other interested parties.

          When the decision is final having exhausted administrative procedures, the TGSS will then take charge urging the persons responsible to pay the amount to be returned through the relevant debt claim.

          Claims not to be referred to the TGSS are final decisions being dealt with administratively in which the legitimacy of returns that do not exceed 20% of the monthly IPREM  is declared, as a result of being a "donatio mortis causa" (gift caused by death).

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        • When does the obligation to repay the benefit amounts unduly received by the recipient expire?

          Category: Pensioners and Spanish Pensions > Subject: Pensioners

          The obligation to return pensions amounts unduly received will expire after 4 years, starting from when the money was received, or from the time it became possible to carry out an action to demand its return, regardless of the cause of the wrongful receipt, including cases of benefit reviews due to errors made by the Management Body.

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        • When is the general procedure established for repaying a debt contracted by a pensioner due to undue collection of pensions applied?

          Category: Pensioners and Spanish Pensions > Subject: Pensioners

          If it is not possible to apply the special procedure, by means of which the management body applies discounts to benefits it pays, as well as when, having applied the procedure, it is not possible to make the necessary deductions to cancel the debt in the maximum time frame expected due to the death of the debtor, cancellation of the benefit that they were receiving or for any other cause.

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        • Revaluation of pensions - Minimum supplements.

          • What characteristics do Compulsory Elderly and Disability Insurance (SOVI) pensions have if they are present with a widow's pension in the system?

            Category: Pensioners and Spanish Pensions > Subject: Pensioners

            • The SOVI pension will totally or partially absorb any minimum supplement the system's widow's pension might have.

            • The widow's pension and the SOVI pension total cannot be more than double the current minimum widow's pension of recipients aged 65 or over, when calculated annually. Should the aforementioned limit be exceeded, the SOVI pension will be reduced accordingly.
              

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          • What type of pensions or items in the pensions are not subject to the maximum limit established?

            Category: Pensioners and Spanish Pensions > Subject: Pensioners

            For the purposes of applying the maximum limit  of the pension established in the General State Budgets Act, the following will not be calculated:

            • Pensions resulting from acts of terrorism.
            • The 50% increase in the serious disability pension. 
              

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          • Is the theoretical age or real age considered for access to the "minimum supplements"?

            Category: Pensioners and Spanish Pensions > Subject: Pensioners

            As a general rule, it is necessary to prove the real age established in each case. However, in those groups that have reduction coefficients of the retirement age according to the activity carried out, the age of 65, for the purposes of determining entitlement to minimum supplements, will understood to be completed when, as a result of applying these coefficients, the resulting age is either equal to or greater than 65 years old. This rule will be applied in special retirement cases at 64 years old.
            
            For permanent disability pensions, in relation to minimum supplements, the age requirement will be applied as follows:

            • Calculation of 65 years old for total PD pensions: the theoretical age will be considered.
            • Calculation of 60 years old for qualified total PD pensions: the real age will be considered.
              

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          • Is it possible to expressly waive the right to "minimum supplements" to access another Social Security or non-Social Security benefit?

            Category: Pensioners and Spanish Pensions > Subject: Pensioners

            Yes, when opting for unemployment benefit, as well as a non-contributory pension for a degree of disability equal to or greater than 75%.

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          • When are the "minimum supplements" cancelled or used up due to the recognition of a new pension which is concurrent with the Social Security pension?

            Category: Pensioners and Spanish Pensions > Subject: Pensioners

            If there is concurrence with a contributory pension in the system, the cancellation of the economic effects of the minimum supplements recognized will occur from the first day of the month after the date of the determination of the concurrent benefit or, where appropriate, the determination resulting in the increase of the amount of the other pension.
            
            In cases where the pension is not dealt with by the management bodies (INSS and ISM), the economic effects will occur from the first day of the month after the date of the determination of the unrelated benefit that features in the Register of Public Services.
            

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          • What effect does a variation in the pensioner's income in the current year have on the "minimum supplements" if the income exceeds the limit established?

            Category: Pensioners and Spanish Pensions > Subject: Pensioners The cancellation of minimum supplements from the 1 January, irrespective of whether the income declaration for the first quarter of the year has been presented or not.

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          • For the purposes of the "minimum supplements", what work-related income is considered when carrying out business, professional or agricultural activities?

            Category: Pensioners and Spanish Pensions > Subject: Pensioners

            Income relating to net profits, excluding expenses deductible from these activities in accordance with tax law, will be calculated.

            Only 60% of the capital received, where appropriate, will be calculated in cases where there are profits resulting from pension funds, and so long as more than two years have passed since the first contribution to the fund.

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          • Accredit your experience

            • How can I prove my residence if I am a pensioner living abroad?

              Category: Pensioners and Spanish Pensions > Subject: Pensioners

              Spanish Social Security pensioners residing abroad must periodically accredit their residence, for which purpose they must present every year, within the first calendar quarter, a proof of life issued by the Competent Authority of the country of residence, in the year of control, which accredits their residence in order to continue receiving the pension they have been recognised as receiving.

              The proof of life must be submitted to the Provincial Directorate of the INSS that manages your pension, information that has been communicated to pensioners in the notification of the pension revaluation, during the first quarter of each year.

              Alternatively, pensioners residing abroad can prove that they are living abroad at the Consular Civil Registry Offices, and by appearing in person or online at the Departments or Sections of Labour, Migration and Social Security. See link for more information on the Councils: Council of Labour, Migration and Social Security Ministry of Labour and Social Policy.

              As a complementary means to the above, a new mobile application called VIVESS, based on biometric facial recognition, can be used for proof of residence.

              VIVESS is a completely free application, available for mobile phones with Android and Apple operating systems, which will allow pensioners of the Spanish National Social Security Institute living abroad to accredit their living experience from anywhere in the world and without having to travel. Once the pensioner has completed the accreditation of residence through this application, they will receive immediate justification of the completion of this procedure and subsequent confirmation from the INSS, without any additional formalities.

              More details about VIVESS can be found here:

              Android

              Apple

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            • VIVESS mobile application

              • Who can use VIVESS?

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                All persons receiving an INSS and ISM pension residing abroad. 
                

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              • Can I use VIVESS to provide proof of life if I receive an orphan's pension and I am a minor?

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                Yes.

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              • Can I use VIVESS if I live in Spain?

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                No. The application can only be used by pensioners residing abroad.

                If you are registered in VIVESS because you were living abroad and have subsequently moved to Spain, you can use VIVESS to report your change of address abroad, if necessary. 

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              • What is VIVESS?

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                VIVESS is a mobile application available for Apple and Android that can be used by pensioners living abroad to complete the annual proof of life procedure.

                The application allows you to carry out the procedure without having to go anywhere and obtaining immediate confirmation.

                You can also use the application to change your payment method from cheque to bank transfer, change your payment bank account, change your residence address and submit your tax residence certificate, as well as obtain the various certificates related to your pension.

                In addition, if you are in receipt of a minimum income supplement for a dependent spouse, your spouse can provide proof of life via the app.
                

                
                

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              • Is there a cost involved?

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                No. Downloading and using the application is completely free of charge.
                

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              • How does VIVESS work?

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                To use VIVESS you must follow these steps:

                A) Download the application. Available on Apple Store and Google Play.
                B) To carry out the registration. You will only need to perform this step once.

                To register, you will need to provide either your ID card number or your pension file number. You can also register with Cl@ve.

                You must also enter your country of residence and your date of birth.

                You must then select the document with which you are going to carry out the video-identification. To do this, show the back and front of the document to the camera, and show your face to the camera, following the instructions given by the application.

                C) The proof of life. As a last step, click on "click to provide proof of life" and look at the camera again.
                D) The application will issue an immediate proof of life.
                

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              • When do I have to provide proof of life?

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                Proof of life should be carried out on two occasions:

                • Between the period from 1 January to 31 March and
                • Between 1 and 30 September
                  

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              • What happens if I do not provide proof of life within the specified period?

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                Your pension will be suspended until you can prove that you are alive, which you can do at any time during the year.
                

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              • Where can I download the application?

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                On Google Play, if your mobile phone has the Android operating system, or on the Apple Store, if it is iOS.
                

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              • If I don't have a mobile phone available, can I use VIVESS?

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                You can download the application and register and provide proof of life from any mobile device.

                If your mobile phone does not allow you to download the application, you can use the phone of a person you trust.
                

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              • How many languages is VIVESS available is?

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                The application is available in Spanish, English, French and German. The default language on your mobile phone will be automatically selected. However, if you wish, you can always change it.
                

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              • I can't find the application on Google Play, what's the problem?

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                Android version 8.1 or higher is required to download the application.
                

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              • An error occurs after video identification, what can I do?

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                Check that you have all camera permissions activated and make sure you do the video identification in a place with good light and no other people near you.
                

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              • If I have two pensions, do I have to provide proof of life twice?

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                No. The submission of the proof of life via the application has an effect on the two pensions you receive.

                This applies even if you have registered in the app with the file number of one of your pensions.
                

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              • Can someone else provide proof of life instead of me?

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                No, only the pensioner can provide proof of their own life with VIVESS.
                

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              • If I change my country of residence, can I still use VIVESS?

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                Yes, the application works from anywhere in the world. You can report your change of residence to another country through the application.
                

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              • I have an expired ID card, can I use this document?

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                Yes, when you show the document the application verifies your face and the document number. For these purposes only, it does not matter if your National Identity Card is not valid.
                

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              • I don't have a Spanish ID card or passport, and I don't have Cl@ve, can I use VIVESS?

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                Yes. You can register in the application by entering your pension file number and use in the next step the ID card of the country you select and which is allowed by the Mobile App.
                These documents vary from country to country.
                

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              • Where can I find my pension file number?

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                The file number can be found in the decision recognising your pension.
                You can also find it in the pension revaluation letter sent to you each year, as well as in the information letter sent to you by your institution.
                

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              • Do I have to take any steps after using the application to provide proof of life?

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                No. Once the application has confirmed that you have successfully provided proof of life and the receipt has been issued, you do not have to take any additional steps. The following day, you will obtain the decision issued by the INSS (or ISM, as the case may be) in the same application, in which you are considered to have provided proof of life. 
                You do not have to send any documents by post to the Provincial Directorate which administers your pension.
                

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              • Is the use of VIVESS mandatory?

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                No. This application is an additional means of providing proof of life, which is intended to save you unnecessary travel and make it easier for you to do so. 

                However, you may use the other means available to you if you prefer, i.e:

                • Send the 'Fe de Vida' by ordinary mail to the Provincial Directorate of the INSS (or ISM, as the case may be) that manages your pension.

                • In person at the Spanish Ministries of Labour, Migration and Social Security abroad. Regional Ministry of Labour, Migration and Social Security Ministry of Labour and Social Policy.

                • The specific means admitted in their country of residence. 

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              • I need help.

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                If the application does not work correctly, even if you follow all the above instructions, you can write to the following e-mail address: vivess@seg-social.es
                

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              • Can I submit my tax certificate through the application?

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                Yes. If you have a tax residence certificate, you can attach it via the application. 

                You will also be able to check the validity date of the certificates you have submitted. 

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              • Where can I consult the proof of life documents?

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                All documentation will always be available in the application, in the "My documents" section, from where it can be downloaded.
                

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              • How do I know that I have correctly provided proof of life?

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                Once you have clicked on the button "click to provide proof of life", and the video-identification has been carried out, you will receive a JUSTIFICATION of proof of life that you can consult whenever you wish. Within approximately 24 hours, you will receive the RESOLUTION signed by the National Institute of Social Security (or the ISM if applicable) for the proof of life.
                

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              • I don't know what the next proof of life period is.

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                You can check the next proof of life period in the application itself.

                As long as you have the application downloaded, you will receive messages reminding you of the start of the proof of life period.
                

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              • If I am visiting Spain, or on holiday in a country other than my country of residence, can I provide proof of life with the application?

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                Yes, provided that you have informed the Provincial Directorate administering your pension of your country of residence.
                

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              • Can I change the bank account into which my pension is paid through VIVESS?

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                Yes. You can amend the bank account by clicking on the"Bank details"button available in the "+Procedures" section of the home screen.

                To change the account, you must be the holder of the new account and the account must correspond to your country of residence or be in Spain.

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              • Can I receive my pension in a country other than my country of residence?

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                No, unless you provide a Spanish account. The account to which your pension is paid must match your country of residence. 

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              • Can holders of orphan's pensions change their payment details or address details?

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                No, this data must be modified by the guardian.

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              • If I receive more than one pension, can I apply via VIVESS to have each pension paid into a separate account?

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                Yes, you can have your pensions paid into different accounts, as long as they are in your country of residence or in Spain. In VIVESS you will be able to select each of your pensions and update your bank details.

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              • How do I know if my address details or payment details have been updated correctly?

                Category: Pensioners and Spanish Pensions > Subject: Pensioners

                You will receive a notification in the app when the change has taken place. In addition, once the change has been made, you will see the updated information in the payment details or address details section. 

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