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Pensioners and Spanish Pensions

Subject: VIVESS mobile application

  • VIVESS mobile application

    • Who can use VIVESS?
      Category: Pensioners > Subject: VIVESS mobile application

      All persons receiving an INSS and ISM pension residing abroad. 

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    • Can I use VIVESS to provide proof of life if I receive an orphan's pension and I am a minor?
      Category: Pensioners > Subject: VIVESS mobile application

      Yes.

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    • Can I use VIVESS if I live in Spain?
      Category: Pensioners > Subject: VIVESS mobile application

      No. The application can only be used by pensioners residing abroad.

      If you are registered in VIVESS because you were living abroad and have subsequently moved to Spain, you can use VIVESS to report your change of address abroad, if necessary. 

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    • What is VIVESS?
      Category: Pensioners > Subject: VIVESS mobile application

      VIVESS is a mobile application available for Apple and Android that can be used by pensioners living abroad to complete the annual proof of life procedure.

      The application allows you to carry out the procedure without having to go anywhere and obtaining immediate confirmation.

      You can also use the application to change your payment method from cheque to bank transfer, change your payment bank account, change your residence address and submit your tax residence certificate, as well as obtain the various certificates related to your pension.

      In addition, if you are in receipt of a minimum income supplement for a dependent spouse, your spouse can provide proof of life via the app.

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    • Is there a cost involved?
      Category: Pensioners > Subject: VIVESS mobile application

      No. Downloading and using the application is completely free of charge.

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    • How does VIVESS work?
      Category: Pensioners > Subject: VIVESS mobile application

      To use VIVESS you must follow these steps:

      A) Download the application. Available on Apple Store and Google Play.
      B) To carry out the registration. You will only need to perform this step once.

      To register, you will need to provide either your ID card number or your pension file number. You can also register with Cl@ve.

      You must also enter your country of residence and your date of birth.

      You must then select the document with which you are going to carry out the video-identification. To do this, show the back and front of the document to the camera, and show your face to the camera, following the instructions given by the application.

      C) The proof of life. As a last step, click on "click to provide proof of life" and look at the camera again.
      D) The application will issue an immediate proof of life.

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    • When do I have to provide proof of life?
      Category: Pensioners > Subject: VIVESS mobile application

      Proof of life should be carried out on two occasions:

      • Between the period from 1 January to 31 March and
      • Between 1 and 30 September
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    • What happens if I do not provide proof of life within the specified period?
      Category: Pensioners > Subject: VIVESS mobile application

      Your pension will be suspended until you can prove that you are alive, which you can do at any time during the year.

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    • Where can I download the application?
      Category: Pensioners > Subject: VIVESS mobile application

      On Google Play, if your mobile phone has the Android operating system, or on the Apple Store, if it is iOS.

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    • If I don't have a mobile phone available, can I use VIVESS?
      Category: Pensioners > Subject: VIVESS mobile application

      You can download the application and register and provide proof of life from any mobile device.

      If your mobile phone does not allow you to download the application, you can use the phone of a person you trust.

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    • How many languages is VIVESS available is?
      Category: Pensioners > Subject: VIVESS mobile application

      The application is available in Spanish, English, French and German. The default language on your mobile phone will be automatically selected. However, if you wish, you can always change it.

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    • I can't find the application on Google Play, what's the problem?
      Category: Pensioners > Subject: VIVESS mobile application

      Android version 8.1 or higher is required to download the application.

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    • An error occurs after video identification, what can I do?
      Category: Pensioners > Subject: VIVESS mobile application

      Check that you have all camera permissions activated and make sure you do the video identification in a place with good light and no other people near you.

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    • If I have two pensions, do I have to provide proof of life twice?
      Category: Pensioners > Subject: VIVESS mobile application

      No. The submission of the proof of life via the application has an effect on the two pensions you receive.

      This applies even if you have registered in the app with the file number of one of your pensions.

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    • Can someone else provide proof of life instead of me?
      Category: Pensioners > Subject: VIVESS mobile application

      No, only the pensioner can provide proof of their own life with VIVESS.

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    • If I change my country of residence, can I still use VIVESS?
      Category: Pensioners > Subject: VIVESS mobile application

      Yes, the application works from anywhere in the world. You can report your change of residence to another country through the application.

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    • I have an expired ID card, can I use this document?
      Category: Pensioners > Subject: VIVESS mobile application

      Yes, when you show the document the application verifies your face and the document number. For these purposes only, it does not matter if your National Identity Card is not valid.

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    • I don't have a Spanish ID card or passport, and I don't have Cl@ve, can I use VIVESS?
      Category: Pensioners > Subject: VIVESS mobile application

      Yes. You can register in the application by entering your pension file number and use in the next step the ID card of the country you select and which is allowed by the Mobile App.
      These documents vary from country to country.

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    • Where can I find my pension file number?
      Category: Pensioners > Subject: VIVESS mobile application

      The file number can be found in the decision recognising your pension.
      You can also find it in the pension revaluation letter sent to you each year, as well as in the information letter sent to you by your institution.

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    • Do I have to take any steps after using the application to provide proof of life?
      Category: Pensioners > Subject: VIVESS mobile application

      No. Once the application has confirmed that you have successfully provided proof of life and the receipt has been issued, you do not have to take any additional steps. The following day, you will obtain the decision issued by the INSS (or ISM, as the case may be) in the same application, in which you are considered to have provided proof of life. 
      You do not have to send any documents by post to the Provincial Directorate which administers your pension.

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    • Is the use of VIVESS mandatory?
      Category: Pensioners > Subject: VIVESS mobile application

      No. This application is an additional means of providing proof of life, which is intended to save you unnecessary travel and make it easier for you to do so. 

      However, you may use the other means available to you if you prefer, i.e:

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    • I need help.
      Category: Pensioners > Subject: VIVESS mobile application

      If the application does not work correctly, even if you follow all the above instructions, you can write to the following e-mail address: vivess@seg-social.es

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    • Can I submit my tax certificate through the application?
      Category: Pensioners > Subject: VIVESS mobile application

      Yes. If you have a tax residence certificate, you can attach it via the application. 

      You will also be able to check the validity date of the certificates you have submitted. 

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    • Where can I consult the proof of life documents?
      Category: Pensioners > Subject: VIVESS mobile application

      All documentation will always be available in the application, in the "My documents" section, from where it can be downloaded.

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    • How do I know that I have correctly provided proof of life?
      Category: Pensioners > Subject: VIVESS mobile application

      Once you have clicked on the button "click to provide proof of life", and the video-identification has been carried out, you will receive a JUSTIFICATION of proof of life that you can consult whenever you wish. Within approximately 24 hours, you will receive the RESOLUTION signed by the National Institute of Social Security (or the ISM if applicable) for the proof of life.

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    • I don't know what the next proof of life period is.
      Category: Pensioners > Subject: VIVESS mobile application

      You can check the next proof of life period in the application itself.

      As long as you have the application downloaded, you will receive messages reminding you of the start of the proof of life period.

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    • If I am visiting Spain, or on holiday in a country other than my country of residence, can I provide proof of life with the application?
      Category: Pensioners > Subject: VIVESS mobile application

      Yes, provided that you have informed the Provincial Directorate administering your pension of your country of residence.

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    • Can I change the bank account into which my pension is paid through VIVESS?
      Category: Pensioners > Subject: VIVESS mobile application

      Yes. You can amend the bank account by clicking on the"Bank details" button available in the+"Procedures" section of the home screen.

      To change the account, you must be the holder of the new account and the account must correspond to your country of residence or be in Spain.

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    • Can I receive my pension in a country other than my country of residence?
      Category: Pensioners > Subject: VIVESS mobile application

      No, unless you provide a Spanish account. The account to which your pension is paid must match your country of residence. 

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    • Can holders of orphan's pensions change their payment details or address details?
      Category: Pensioners > Subject: VIVESS mobile application

      No, this data must be modified by the guardian.

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    • If I receive more than one pension, can I apply via VIVESS to have each pension paid into a separate account?
      Category: Pensioners > Subject: VIVESS mobile application

      Yes, you can have your pensions paid into different accounts, as long as they are in your country of residence or in Spain. In VIVESS you will be able to select each of your pensions and update your bank details.

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    • How do I know if my address details or payment details have been updated correctly?
      Category: Pensioners > Subject: VIVESS mobile application

      You will receive a notification in the app when the change has taken place. In addition, once the change has been made, you will see the updated information in the payment details or address details section. 

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