Information regarding in-person services and telematics

The following alternative Social Security channels are available:

• For the filing of applications and other documentation, the Services are available in the Social Security Electronic Office or in Your Social Security  (you need to have a digital certificate or a  Cl@ve username).
  
  
• You can also use the electronic channel offered by the Acceso al Sistema RED.
  
  
• For all other communications, the Submission of documents, applications and communications in the Electronic Registry Service is available,  which can be accessed with a digital certificate or a Cl@ve username. However, access has been temporarily enabled without the need for a certificate for the submission of applications or documentation in urgent and essential cases, before the INSS, the TGSS and the ISM.
  
  
• Telephone information service. If concerning another type of urgent and essential information or action, you can contact the following numbers:
  • The Spanish National Social Security Institute (INSS): 901 16 65 65, available from 9:00 to 20:00 Monday to Friday, not including public holidays.
  • The Social Security General Treasury (TGSS): 901 50 20 50, from 8:30 to 18:30 Monday to Friday, not including public holidays.
  • For further enquiries or information, you can also use the Consultas and the Internet.

A family member, next of kin or a professional who does have a digital certificate or a Cl@ve username may represent you, therefore enabling you to use our electronic services. You must include a signed copy of the standard representation model found in the accompanying documentation for the corresponding electronic service in your application.