Pensions

• No resolutions will be sent by post as the service is suspended for this type of notification.

• If the resolution is favourable, you will be sent an email informing you of the favourable resolution of your application. In it we will inform you whether your resolution has been approved definitively or provisionally due to lack of documents or verification of other details.

• We will also send you an SMS to the mobile phone listed in your application informing you of the resolution of your benefit, and a second SMS with the last 4 digits of the account number where you first benefit payment will be made.

• If the resolution is not favourable, it will not be resolved during the date of alarm to avoid any detriment that, otherwise, issuing this notification could cause you.

• In any case, we will send you notification of the resolution of your file by post when the state of alarm ends and postal service return to normal. From that moment we will start counting the period for formulating a prior claim if you do not agree with the resolution.

• Where an improvement in the degree of recognised disability is expected to allow for a return to work, when the employment relationship is suspended and the job maintained, the maximum period of two years established to issue a resolution will be suspended during the state of alarm and its extensions. This period will resume after the state of alarm ends.

• We will send you notification of the resolution of your file by post when the state of alarm ends and postal services return to normal. From that moment we will start counting the period for formulating a prior claim if you do not agree with the resolution.

  
  

• If payment of the pension abroad is made by bank transfer, it will be completed as normal.
• On the other hand, the payment of pensions by cheque for March 2020 has been suspended in those countries where confinement measures related to the COVID-19 health crisis have made it impossible to distribute them. Cheques withheld by the spanish Social Security system will be forwarded to their recipients once mobility restriction measures in the country of residence have been lifted.

The countries initially affected by this restriction are:

• Bolivia
• Philippines 
• Honduras
• India
• Cuba

• Pensioners who have been collecting their pension by cheque can request a change in payment method by transfer in order to receive their pension without delay.
• To request this change:

• If you have a cl@ve e-certificate, use the Change of address and bank details service at the Social Security e-Office.
• If you do not have an electronic certificate, use this form and send it filled in via the Presentation of other written documents, applications and communications (National Social Security Institute ) without a certificate service, accompanied by your identity document and a document accrediting the bank account holder.
• If you are a pensioner of the Social Marine Institute use  that standard and send it through the  Filing of other documents, applications, and communications (Social Marine Institute) service.
  

• No, in no case will our civil service staff contact you to request you install mobile applications for payments between individuals to pay you arrears or to make regular benefit payments.

• Social Security entities only issue payments by deposit in the bank account provided by you or by issuing a cheque, in the cases provided.

• If you receive a call of this kind, you can inform us by sending the telephone details, description of the situation and your contact details to our Enquiries Mailbox.

• IMPORTANT: If you have used the extraordinary electronic service without digital certificate (due to the COVID-19 containment measures and declaration of state of alarm) to send us an urgent and undeferrable application or communication, we may need to contact you to resolve any issues in sending or managing your benefit. In these cases, the civil servant will identify themself and may give you details about the communication sent by you and the date of sending, as a guarantee that it is an official, legitimate request for details.

• You may provide alternative documents or evidence, notwithstanding the obligation to submit mandatory documents once the state of alarm is no longer in effect.

• If you do not have or are unable to obtain alternative documents, you may submit a sworn declaration about these details or documents (link), notwithstanding the obligation to submit supporting documents of the facts or facts alleged later.  The benefit will be recognised, where appropriate, on a provisional basis and subsequently revised.

• You need not submit the standard  sworn statement document available at the e-Office, writing a document with the same details is sufficient. You can do so in writing and send us a photograph.

• Submitting a sworn statement will serve to initiate and processing the file or procedure  requested.

• If you do not have electronic means of identification, for security reasons you may not request changes to your pension or benefit account number via the document submission channel without an electronic certificate.

• However, please remember that you can complete this formality with an electronic certificate or Cl@ve, if you have them, or otherwise, represented by a friend or family member with a digital certificate or Cl@ve via this service.
  

• Remuneration received for agricultural employment is compatible with pensions and benefits for widow/widower’s, orphans and in favour of family members.
• Retirement pensions are compatible only in cases of active, partial and flexible retirement, as provided for in regulations.
  
• Permanent disability pensions will be compatible, in the same cases where they have already been compatible with work, under the terms laid down in the General Law on Social Security. 
• Income obtained from this work will not be taken into account for the purposes of income limits established for contributory and non-contributory benefits, including minimum supplements for contributory pensions and family benefits. 
• This compatibility system shall apply to remuneration obtained from temporary agricultural work that complies with the terms established in Royal Decree-Law 13/2020, of 7 April, carried out during state of alarm and until 30 June 2020.