Social Security

The Provincial User Support Units are there to help you. You can contact them through the TGSS  Telephone Support Service on 901 50 20 50. This service will give you personalised advice on your situation, deal with your queries and problems, and manage access to conferences and training and information courses for users on how to use the RED System.

If you have any problems or questions, do not hesitate to contact the service. It is open to the public from Monday to Friday from 8:00 to 21:30.

Collaborators

The technical support staff of collaborating companies offer their customers "help services" for installing and using the RED System software.

Courses

The TGSS organises information and training courses of various kinds. Depending on the type of audience and the course content, they are divided into:

• Course for new users of the RED System. Intended for those users who will regularly use the RED System when they have the necessary programs installed. It involves the practical use of WinSuite32 on a PC.
  
  The course is given in a single morning or afternoon and lasts approximately 5 hours.
  
  
• RED System Refresher Course. Intended for users who have spent some time working with the RED System and wish to improve their knowledge of the System as they still have some doubts about how to use it. This course is also suitable for those authorised users who have added new secondary users that have not been able to attend the introductory courses on the RED System.
  
  The course is given in a single morning or afternoon and lasts approximately 5 hours.
  
  
• Course on the Special Agricultural System. This course is intended for authorised users who work with CACs of companies from the SEA. It covers the specific aspects of the SEA within the RED System, placing particular emphasis on quality data transmission and the importance of using the payment methods introduced last June.
  
  There are two types of course on the SEA, depending on the type of users they are intended for:
  
  
  • Users who have already taken a course on the RED System. This course lasts approximately 3 hours.
    
    
  • Users who have never taken a course on the RED System.  This course lasts approximately 5 hours.
    

If you  are interested in any of these courses, please contact the Telephone Support Service.

Other documentation

Other documentation that you can obtain is:



• RED News :
  
  These are newsletters that you can find in the news area. Their aim is to inform users of new features, resolve doubts, provide general information on topics that affect users and possible general problems, etc. .
  
  
• FAQ s :
  
  Answers to the questions most frequently asked by users of the RED System.
  
  
• Manuals:
  
  Manuals with general information about the RED System (software installation procedure, the steps involved in joining the RED System, etc)
  
  
• Social Security Website:
  
  Here you can access all types of information on the RED System and the SILCON Certificate, as well as find manuals and forms, etc.